Technical Project Manager - Composable eCommerce - Remote
About the position We are seeking a senior Technical Project Manager / Delivery Lead with extensive experience delivering enterprise-scale Headless CMS, Composable Commerce, and Jamstack solutions. The ideal candidate will bring 10+ years of overall IT project management experience, including 8+ years managing complex eCommerce and modern web application initiatives. This role requires a strong technical understanding of composable architecture and the ability to lead distributed engineering, QA, content, business, and client teams. The primary technology ecosystem includes CommerceLayer, Contentful CMS, React/Next.js, and Vercel. This is a highly visible delivery leadership role responsible for ensuring projects are delivered on time, within budget and scope, with strong technical quality and high client satisfaction.
Responsibilities
- Own the end-to-end delivery lifecycle for global composable eCommerce and headless web initiatives.
- Establish project charters, delivery roadmaps, milestones, release plans, dependencies, and governance structures.
- Lead Agile ceremonies including Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
- Coordinate cross-functional teams consisting of developers, architects, QA engineers, UX teams, content authors, business analysts, and client stakeholders.
- Identify and resolve cross-team dependencies and delivery blockers.
- Establish delivery processes that promote predictable execution, quality, and continuous improvement.
- Manage release planning across development, QA, UAT, staging, and production environments.
- Manage project scope, schedules, budgets, resources, and delivery commitments.
- Establish and enforce formal change control processes.
- Track project financials, resource utilization, burn rates, forecasts, and SOW commitments.
- Identify technical, operational, integration, and organizational risks and develop mitigation strategies.
- Proactively manage dependencies involving APIs, content models, integrations, platform capabilities, and deployment pipelines.
- Escalate critical issues appropriately and drive timely resolution.
- Serve as the primary delivery contact for enterprise clients and senior stakeholders.
- Conduct regular project status meetings, steering committee reviews, and executive-level reporting.
- Provide clear reporting on schedule, budget, scope, risks, issues, dependencies, quality, and overall project health.
- Translate complex technical concepts into clear business implications and recommendations.
- Manage stakeholder expectations and facilitate decisions when priorities or requirements conflict.
- Maintain strong client relationships and drive overall customer satisfaction.
- Lead and govern the User Acceptance Testing (UAT) process.
- Coordinate business users, QA teams, developers, and content teams throughout testing cycles.
- Track defects, remediation, dependencies, and release readiness.
- Monitor production readiness and coordinate deployment activities.
- Ensure appropriate documentation, testing evidence, approvals, and release controls are in place.
- Drive continuous improvement in delivery quality and defect prevention.
Requirements
- 10+ years of overall IT project/program management experience.
- 8+ years managing complex digital, eCommerce, web application, or composable architecture projects.
- Demonstrated experience delivering Headless/Composable eCommerce solutions.
- Hands-on project delivery experience with CommerceLayer, Contentful, Next.js, and Vercel, or closely comparable technologies.
- Strong understanding of eCommerce architecture, APIs, integrations, CMS platforms, and modern web development.
- Strong experience with Agile/Scrum methodologies; experience with Kanban, SAFe, or hybrid delivery models is an asset.
- Advanced experience with Jira and Confluence.
- Experience with project planning and visualization tools such as MS Project, Smartsheet, Miro, or equivalent platforms.
- Excellent communication, presentation, negotiation, and stakeholder-management skills.
- Demonstrated ability to lead high-performing, distributed teams in a fast-paced enterprise environment.
- Strong problem-solving skills and the ability to manage complex delivery issues and escalations.
- PMP, CSM, or PSM certification is required.
- Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Project Management, or a related discipline, or equivalent professional experience.
Nice-to-haves
- Additional certifications or training in Contentful, CommerceLayer, cloud technologies, Agile delivery, or digital commerce are considered an asset.
- Experience with Contentful Certified Professional credentials or equivalent Contentful expertise.
- CommerceLayer training, certification, or developer fundamentals exposure.
- Experience with commercetools or other headless commerce platforms.
- Experience with cloud-based architectures and modern CI/CD practices.
- Experience managing ERP, PIM, payment, inventory, fulfillment, and third-party integrations.
- Experience with enterprise security, accessibility, performance, and compliance initiatives.
- Experience working with external platform partners such as Vercel, Contentful, CommerceLayer, and technology consulting firms.
Benefits
- medical, dental, and vision insurance with an employer contribution
- flexible spending or health savings account
- life and AD&D insurance
- short- and long-term disability coverage
- paid time off
- employee assistance
- participation in a 401k program with company match