Technical Service Engineer

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby. Vitrolife Group is seeking an experienced Technical Service Engineer based in Ontario, Canada, to join our team. In this role, you will maintain, troubleshoot, repair, and install advanced fertility laboratory equipment while providing technical support to customers across North America. This is a full-time position with nights and weekends available for on call rotation with the other service team members. Key Responsibilities: - Perform routine maintenance on EmbryoScope TimeLapse and Culture Systems - Install capital equipment at customer sites according to specifications - Troubleshoot and repair Vitrolife Group capital equipment, both remotely and onsite - Provide timely and professional technical support to customers and internal teams - Document service activities and maintain accurate records - Collaborate with cross-functional teams to resolve complex technical issues - Maintain a high level of customer satisfaction through proactive communication - Travel extensively (minimum 80%) to support installations, service calls, and training Qualifications: Education: - Minimum: Associate degree in a technical or engineering program - Preferred: Bachelor’s degree in engineering or related field Experience: - Minimum: 1–2 years in a technical or engineering role - Preferred: 4–8 years in technical service, engineering, or equipment repair - Technical Repair Experience - Hands-on experience with hardware assembly and software configuration - Familiarity with IT troubleshooting, networking, and system integration - Experience in electronic or pneumatic systems preferred Knowledge, Skills, and Abilities: - Strong understanding of electromechanical systems, including pneumatics - Advanced PC knowledge: hardware assembly, software setup, and networking - Skilled in diagnosing and resolving technical issues across IT and lab equipment - Professional appearance and communication in customer-facing settings - Organized, logical, and detail-oriented approach to problem-solving - Ability to follow protocols and ask clarifying questions when needed - Comfortable working independently and managing extensive travel schedules Benefits: - Paid Time Off and Paid Holidays - Medical, Dental, Vision - Basic Life and AD&D Coverage - Voluntary Life Insurance - Long-Term Disability - Employee Assistance Program (EAP) - RRSP with Employer Match Other: - This position is contingent on the successful completion of a background check. - Applicants must be legally eligible to work in Canada. Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalized genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of fertility treatment. We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.