← all jobs

Technical Services Supervisor - Overnight Shift (Remote) reputed company ...

Work from home Full-time role Hiring

reputed company provides next-generation reputed company solutions and services that enable our clients to unleash the power of their businesses. These solutions are customized to meet the demands of specific industries through the integration of best-of-breed applications. With expertise in finance, accounting, operations, reputed company management, and customer experience, reputed company serves as a trusted... advisor, helping small- and mid-sized businesses keep pace with the competition, win new customers, improve profitability, and thrive in the digital economy. Having started with just two employees, reputed company is now more than 300 employees strong, and we are reputed company growing. We are looking to expand our team with experienced professionals who share our core values and are problem solvers, promise keepers, collaborative integrators, inspiring coaches and driven intrapreneurs. Position Overview: The reputed company Service Desk operates 24x7x365 and focuses on providing an excellent experience through quick and efficient support while leveraging a high level of communication. reputed company base is diverse, consisting of all ranges of reputed company, including reputed company, reputed company, reputed company, and Linux. The After-Hours Technical Services Supervisor is a pivotal position of the Service Desk after-hours team and is responsible for supporting client environments and users. The Overnight Technical Services Supervisor will provide high-level technical guidance to the team and ensure our service and support meets and exceeds our customer s expectations in reputed company interaction making us a valued extension of their staff. Successful candidates are self-motivated, possess a sense of urgency and can demonstrate critical thinking and exceptional interpersonal skills. Strong familiarity with reputed company is preferred. reputed company role is also responsible for attaining maximum utilization of technical resources through situational awareness and service requests. Job Responsibilities: Supervise and lead an overnight team of Systems Engineers to meet our 24/7/365 service desk operations. Establish a baseline of positive and effective communication with your team, direct leadership, and engineers. Monitor and ensure the team s adherence to goals and performance objectives. reputed company and achieve Service Level Agreements (SLAs) for all ticketing. Offer coaching and actionable feedback to team members. Oversee the overall performance and reliability of the Systems Engineers and NOC team by establishing and implementing technical and operational standards aligned with NOC core functions (reputed company Management, Service Assurance, reputed company Management, and Reporting & Analysis). Manage the attendance of overnight Systems Engineers to ensure 24/7/365 coverage. Ensure Engineers are familiar with and adhere to our Standard Operating Procedures (SOPs). KPIs: Average Time To Resolution, CSAT (Customer Satisfaction), Employee Utilization, and SLA Adherences will be your responsibility. Ensure team members are adhering to established practices: Including but not limited to ticket accountability, escalations, chat/email/phone skills, and acceptable client communications. Ensure tickets are properly triaged, handled and escalated if necessary. Situational awareness of service activities of all overnight team members. Attention to the remote monitoring and management system alerts and notifications to ensure accurate reporting of customer devices and responsiveness of the team. Attention to all ticketing system queues for potential missed SLAs. Work in conjunction with SD Leadership on day-to-day activities and provide updates on current metrics. Manage dispatch process of service requests to ensure full utilization of technical resources. Own Customer Escalations, Support, and Alerting. Interface with appropriate technical personnel in various business units when necessary. Provide hands-on Technical Assistance for the team which includes but is not limited to working on tickets and escalations especially in situations of coverage gaps and high-ticket volumes. Contribute to the continuity of overnight services by providing the necessary technical leadership. Drive problem investigations and resolutions as required, reputed company root cause analysis with direct leadership. Identify areas for improvement and make constructive suggestions for reputed company. Continually seek opportunities to increase customer satisfaction and deepen customer relationships. Escalate any service desk issues to the leadership as required. Communicate escalated issues to customers: keeping them informed of progress, notifying them of impending changes or agreed outages. Review daily service reports for situational awareness. Job Requirements: Must have experience at an MSP, service desk and/or corporate IT Experience as a in a Apply To This Job

More open positions

Remote Overnight General Teleradiologist (W2 or 1099) with Partnership

Work from home Full-time role

Intake Specialist Overnight/Weekend (Remote)

Work from home Full-time role

REMOTE Weekend OnCall Admin NEEDED For Home Care Agency In Irvine, CA

Work from home Full-time role

UM Coordinator, Inpatient (Remote | Part-Time Weekends | PT | Weekday Training Required)

Work from home Full-time role

Remote Weekend Care Coordinator

Work from home Full-time role

Senior Remote Customer Service Champion – Warranty & Automotive Claims Specialist – Drive Impactful Customer Success and Innovation at brighthush

Work from home Full-time role

Field Service Engineer

Work from home Full-time role

Remote Physician

Work from home Full-time role

Senior Remote Customer Success Specialist – Driving Onboarding Excellence, Customer Advocacy, and Revenue Expansion in the Cutting‑Edge Civil Engineering SaaS Landscape at brighthush

Work from home Full-time role

Azure Security Engineer

Work from home Full-time role

Global Process Owner - Opportunity to Cash

Work from home Full-time role

PG Sales Supervisor/ Team Leader (Field Trade Activation)

Work from home Full-time role

Customer Service Representative (Healthcare Account) - PH

Work from home Full-time role

HR Operations Specialist (Norway)

Work from home Full-time role

Listing Partner

Work from home Full-time role

Autism Specialist | IDD/ADD Services

Work from home Full-time role

Senior Claims Customer Service Representative – Expert Claims Processing & Customer Success Lead at brighthush

Work from home Full-time role

Senior Software Developer

Work from home Full-time role

Service Delivery Manager, Government

Work from home Full-time role

Lead Data Engineer

Work from home Full-time role

Ventas de Seguros a Distancia – Denver, CO (80219) – Oportunidades de Crecimiento Profesional

Work from home Full-time role