Technical Solutions Manager (Spanish fluent)
Role Overview: You will be the go-to technical partner for our customers, ensuring successful implementation and continuous value from Wingify’s solutions. This role requires a strong understanding of web technologies and a passion for delivering exceptional customer experiences.
What you'll bring:
- Strong understanding of web technologies, including JavaScript, HTML, CSS, browser architecture, and web debugging tools.
- Hands-on experience with REST APIs, API authentication, and third-party integrations.
- Familiarity with browser developer tools, cookies, local storage, tracking technologies, browser extensions, and debugging client-side issues.
- Understanding of Conversion Rate Optimization (CRO) concepts and how experimentation platforms integrate into customer websites.
- Ability to investigate implementation issues across browsers, identify root causes, and recommend scalable solutions.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong problem-solving, project management, and stakeholder management skills with the ability to manage multiple customer engagements simultaneously.
- Lead the technical onboarding and implementation of Wingify's solutions, ensuring customers are successfully deployed and configured according to best practices.
- Partner closely with Customer Success Managers to deliver a seamless customer onboarding experience and drive long-term product adoption.
- Design, implement, and troubleshoot third-party integrations using APIs and web technologies.
- Investigate and resolve complex technical issues related to browser behavior, JavaScript execution, cookies, tracking scripts, browser extensions, and client-side implementations.
- Act as the primary technical advisor for customers, providing implementation guidance, architectural recommendations, and technical best practices.
- Work directly with customer development teams to support integrations, custom implementations, and technical enablement.
4-8 years experience; strong web technologies (JavaScript, HTML, CSS, REST APIs); excellent communication; project management; Spanish fluency required; ability to manage multiple customer engagements.
Key Responsibilities
- leading technical onboarding
- troubleshooting integrations
- advising customers
Skills & Tools
JavaScript, HTML, CSS, REST APIs, Browser Developer Tools, Git, Jira, Slack, Confluence
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Delhi, Delhi, India
- Languages: English, Spanish
About Wingify Software Pvt. Ltd.
A remote-first software company serving over 4,000 customers worldwide with a focus on innovation and customer success. — Industry: Information Technology