Technical Support Advisor
Start: 28.09.26 Position: Technical Support Advisor Location: Bulgaria, Remote Employment type: Full-time Remuneration: Base salary + bonuses. DUTIES AND RESPONSIBILITIES: - Provide technical support for customers using medical devices, including troubleshooting device issues - Guide customers on product functionality - Coordinate repair or replacement processes when needed - Deliver customer support and accurate documentation - Follow compliance and support procedures. REQUIREMENTS: - Polish at C2 level and English at C1 level - High School Diploma - Customer Service skills - Technical Support skills - Complaint Handling skills - Troubleshooting skills - Call Center Experience - Strong Communication skills - Problem Solving skills - Professional experience is preferred but not required. BENEFITS: - Excellent remuneration package based on experience, skills and performance - Be part of a dynamic and creative team with positive and friendly atmosphere - Guidance and tools to reach career full potential - Performance bonus - Signing bonus - Monthly meal allowance depending on days worked - Health insurance through Generali - Multisport and/or Coolfit cards - Access to a learning platform - Remote working model after onboarding requirements - Relocation support for eligible EU candidates - Monthly accommodation allowance for 3 months - Flight, bus or train transportation support for relocation - And many others!!!