Technical Support Agent
Technical Support Agents Level A+ / Tier 1
Are you ready to step into the world of cutting-edge live dealer and gaming experiences? We are a dynamic, worldwide company seeking passionate individuals to join our team as Technical Support Agents!
What We Offer:
🕒 Full-time position with 5 days a week, offering flexible schedules (morning/afternoon/night)
💻 Work from Home - Embrace the comfort and flexibility of remote work
💰 Competitive Salary - Rewarding your dedication and expertise
📈 Professional Development Opportunities - Growth is encouraged and supported for every team member
Responsibilities:
- Handle client support over live chat, email, and the ticketing system.
- Investigate client incidents and keep clear, accurate records.
- Maintain and update support documentation.
- Monitor systems, resolve issues, and report on status.
- Collaborate with and escalate to other teams (QA, dev, PMs, Account Managers).
- Flag opportunities to improve how the team works.
Requirements:
- 2+ years of customer service experience, especially in live chat or written support.
- Strong written English; spoken English clear enough to be easily understood.
- Strong multitasking and problem-solving.
- Willing to work fixed mixed shifts, including a minimum of two night shifts per week.
- Self-driven and reliable with low or no direct supervision (a real work-from-home role).
- Comfortable escalating to and working with other departments.
Advantages:
- Experience with Jira or other ticketing / service-desk tools.
- Exposure to the online gaming or gambling industry.
- Experience with video streaming, API integrations, or CMS systems.
- Experience working with remote or distributed teams.
Ready to Level Up? Apply Now!
Requires 2+ years of customer service experience, strong written and spoken English, multitasking, problem-solving, reliability, and willingness to work mixed shifts including at least two nights weekly.
Key Responsibilities
- handling support
- investigating incidents
- resolving issues
Skills & Tools
Jira, ticketing system, service-desk tools, video streaming, API, CMS
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Costa Rica
- Languages: English
About Vivo Gaming
A worldwide gaming technology company providing live dealer and online gaming experiences. — Industry: Information Technology