Technical Support Representative Night shift

Technical Support Representative - Night Shift

Full-Time Temporary REMOTE Position

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

Key Responsibilities

• Provide comprehensive support, repair, and assistance to retail locations regarding POS software and hardware issues.
• Repair and maintain equipment, including Point of Sale terminals, scanners/scales, printers, drawers, monitors, keyboards, and computers, along with their relevant software.
• Assist in the setup and installation of new hardware and POS-related software.
• Perform troubleshooting on core system remote devices.
• Engage in various computer-related break-fix repairs as needed.
• Effectively manage time, prioritize tasks, and work independently while maintaining strong communication with store staff.

Qualifications

• Proven experience and knowledge in replacing, configuring, and setting up new hardware and software.
• Strong understanding of POS hardware (including all peripherals)
• Proficient in electronic troubleshooting at the board level, with capabilities to repair terminals, computers, and peripherals at the component level.
• Proficient in networking.

You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.

If you are a motivated individual who thrives in a fast-paced environment and enjoys problem-solving, we invite you to apply for this exciting opportunity.

Must be able to work at a rate of $16.00 per hour.

Experience with POS hardware and software, board-level electronic troubleshooting, networking proficiency, own Windows device with dual monitors and wired internet, ability to work at $16/hour.

Key Responsibilities

• providing technical support
• repairing equipment
• troubleshooting systems

Skills & Tools

POS, Windows

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time, Temporary
• Workplace: Remote — United States or Florida or Texas or Georgia or Tennessee or North Carolina or New Jersey
• Salary: USD 33,280 – 33,280 / year
• Languages: English

About CGS Nexus

A business process outsourcing and technical support provider. — Industry: Information Technology