Technical Support Specialist Level 1

About Centric Software:

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market.

Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Job Responsibilities

• Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams
• Communicate proactively with customers about maintenance windows, security updates, and product enhancements
• Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA)
• Serve as a liaison between departments to ensure smooth, on-time project execution
• Assist in internal process improvements and documentation
• Participate in structured training programs to gain technical knowledge and product expertise
• Support project managers in customer-related activities and planning

What You’ll Gain

• Deep understanding of Centric PLM — the #1 global PLM software
• Exposure to cloud infrastructure, SaaS operations, and enterprise client communications
• Hands-on experience in technical coordination and project support
• Collaboration with cross-functional teams across time zones
• A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more

We’re Looking For Someone Who

• Has strong communication skills, both written and verbal
• Is organized, detail-oriented, and able to manage multiple priorities
• Is curious, adaptable, and eager to grow in a technical environment
• Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms
• Is comfortable working independently in a remote setting
• Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones

Career Path & Evaluation

• Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1)
• Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond

Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information. 

Strong written and verbal communication, organized and detail-oriented, basic understanding of SaaS/enterprise software/cloud platforms, comfortable working independently in a remote setting, located in the U.S. or Canada.

Key Responsibilities

• coordinating cloud upgrades
• communicating with customers
• tracking project timelines

Skills & Tools

JIRA

Job Details

• Category: Information Technology
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — United States or Canada
• Languages: English

About Centric Software

A global leader providing an AI-enabled product-concept-to-commercialization platform for retailers, brands, and manufacturers. — Industry: Information Technology