Technical Training Facilitator

As a Technical Training Facilitator, you will lead live, virtual-first training across three core software products, spending roughly 85% of your time delivering interactive workshops to client schools.

Rather than walking through generic feature demonstrations, you will run true hands-on workshops using an "I do, we do, you do" approach so participants leave feeling confident and capable. You will read the room in real-time to adjust pacing and content dynamically, providing targeted follow-up to ensure every session serves as an exceptional first impression that drives long-term engagement. Additionally, you will help develop self-serve asynchronous training courses based on insights gathered from live sessions.

What You’ll Be Responsible For

• Live Facilitation: Spend the majority of your time (approx. 85%) delivering engaging, virtual-first technical training sessions and workshops across three assigned products.
• Interactive Workshops: Conduct true hands-on workshops using an "I do, we do, you do" framework rather than standard product walkthroughs.
• Real-Time Adaptation: Read virtual room dynamics, including chat, energy, and questions, to dynamically adjust session pacing and delivery on the fly.
• Tailored Engagement: Adapt core training materials into customized learning experiences that fit the specific audience without losing essential structure.
• Actionable Follow-Up: Provide targeted post-session follow-ups, resources, and next steps based on specific attendee questions and identified learning gaps.
• Opportunity Identification: Flag organic opportunities for client schools to benefit from additional products, services, or professional learning as part of session follow-up.
• Asynchronous Content Creation: Contribute to self-serve course platforms by transforming live session insights into self-paced online courses.
• Cross-Functional Alignment: Partner with regional peers and the broader Educational Services team to ensure training connects seamlessly with overall client learning journeys.

What Success Looks Like

• Active Learning: Participants gain hands-on proficiency during sessions rather than passively watching demonstrations.
• High Workshop Ratings: Client feedback consistently highlights interactive, well-paced, and highly relevant session delivery.
• Measurable Follow-Through: Specific post-session guidance leads to continued client engagement and additional learning bookings.
• Sustained Engagement: Schools completing technical training actively progress to deeper platform adoption and professional learning offerings.
• Effective Asynchronous Learning: Contributions to self-serve courses successfully guide clients through independent, self-paced learning.

What You’ll Bring

Essential Qualifications & Experience

• Proven experience facilitating live workshops and interactive training in a virtual environment.
• Strong instinct for interactive teaching ("I do, we do, you do") rather than relying on fixed scripts.
• High virtual presence and active listening skills, with the ability to adjust pace based on audience feedback and dynamics.
• Ability to quickly master three core software products and translate features into practical workflows.
• Calmness and adaptability under pressure when navigating technical hiccups or unexpected questions.
• Detail-oriented follow-through to transform session notes into tailored client recaps and next steps.
• Ability to translate live training experiences into self-paced asynchronous course content.
• Willingness to travel occasionally for onsite client sessions or company events (approx. 10–20% travel annually).

Desirable Qualifications

• Experience delivering software or professional training specifically within K-12 or international school environments.
• Familiarity with additional product areas or educational tech ecosystems.
• Experience building or editing content on Learning Management Systems (LMS) or asynchronous learning platforms (e.g., Thinkific).
• Proficiency in an additional language relevant to your region.

Equal Opportunity Employer

We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity or expression, disability, or marital status.

Please note: Due to the high volume of applications we receive, only shortlisted candidates will be contacted.

WE OFFER

• Competitive salary based on experience, with performance bonuses based on KPIs
• Monthly Health & Wellness Allowance
• Team socials
• Support with qualification studies
• Professional Development opportunities
• Unlimited book budget

ABOUT FARIA EDUCATION GROUP

Faria Education Group empowers over 4 million students and 10,000 schools across 155 countries. We deliver secure, innovative international education systems—covering curriculum management, admissions, teaching, and school communications—alongside top-tier online courses and revision programs, such as the IB Diploma and Cambridge.

Transform education with our integrated solutions: ManageBac, OpenApply, Atlas, SchoolsBuddy, Pamoja, Wolsey Hall, and Oxford Study Courses.

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