Technical Writer Manager
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We're looking for an experienced Technical Writing lead to own technical documentation at Affirm, providing guidance, support, and mentorship to the more junior members of the team. In this role, you'll collaborate with cross-functional teams including engineers, product managers, and designers to gather technical information and ensure accurate documentation.
What You'll Do
- Develop and maintain documentation standards, style guides, and templates.
- Plan and prioritize documentation projects, ensuring timely delivery of high-quality content.
- Review and edit documentation for accuracy, clarity, and consistency.
- Conduct regular training sessions to improve writing skills and familiarize team members with new tools and technologies.
- Stay updated on industry trends and best practices in technical writing.
What We Look For
- Bachelor's degree in English, Technical Communication, Computer Science, or a related field.
- Proven experience (5+ years) as a technical writer, with a track record of producing high-quality documentation for software products.
- Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Proficiency with documentation tools such as Markdown, Readme.io, or similar
- Familiarity with API documentation and developer tools, particularly in SaaS or cloud computing.
- Familiarity with version control systems such as Git.
- Attention to detail and a commitment to producing error-free documentation.
- Ability to work independently and multitask in a fast-paced environment.
Additional Qualifications (Preferred):
- Certification in Technical Writing or Project Management.
- Experience with content management systems (CMS) like Confluence or SharePoint.
- Knowledge of HTML, CSS, and JavaScript.
- Experience with project and issue tracking software such as Jira
Pay Grade - USA29 Employees new to Affirm or promoted into a new role, typically begin in the min to mid range. USA base pay range (CA, WA, NY, NJ, CT) per year: Min: $138,800 Mid: $173,500 Max: $208,200 USA base pay range (all other U.S. states) per year: Min: $124,900 Mid: $156,100 Max: $187,300 Please note that visa sponsorship is not available for this position. #LI-Remote Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities. We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process. [For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records. By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.