Telecom Program Manager
Trident Consulting is seeking a "Telecom Program Manager – Contract & Vendor Management” for one of our clients in "India - Remote” — a global leader in Medical devices industry. Job Title: Telecom Program Manager – Contract & Vendor Management Location: India - Remote Type: Direct Hire/Fulltime Role Overview - We are looking for an experienced Program Manager to support a strategic client engagement. - The ideal candidate combines program management discipline with deep expertise in telecom contract lifecycle management, vendor management, and telecom expense management (TEM). - Own contracts, billing, inventory, and vendor relationships across a large, complex telecom environment. - Prior experience managing enterprise telecom contracts, carrier relationships, and spend optimization programs is a strong advantage.
Key Responsibilities
Contract Lifecycle Management (CLM) - Own end-to-end contract lifecycle management for telecom vendor and carrier agreements, from drafting through negotiation, execution, renewal, and closeout. - Lead contract negotiations with telecom vendors and carriers to secure favorable commercial terms, pricing, and SLAs. - Manage contract renewals proactively, tracking key dates, obligations, and renegotiation windows to avoid lapses or unfavorable auto-renewals. - Maintain a centralized repository of contracts, amendments, and related documentation with clear audit trails. Telecom Expense Management (TEM) & Billing - Oversee Telecom Expense Management (TEM) processes, ensuring accurate tracking, allocation, and forecasting of telecom spend. - Manage AP/AR (Accounts Payable / Accounts Receivable) activity tied to telecom billing and vendor payments. - Manage billing and invoice management workflows, validating invoices against contracted rates and resolving discrepancies. - Conduct regular spend analysis to identify cost trends, anomalies, and optimization opportunities across the telecom portfolio. - Drive cost optimization initiatives, including rate renegotiation, service consolidation, and elimination of unused or duplicate services. Inventory & Vendor Management - Maintain accurate inventory management of telecom assets, services, and circuits across the organization. - Manage relationships with telecom vendors and carriers, holding them accountable to contractual and SLA commitments. - Lead SLA management, tracking vendor performance against defined service levels and driving corrective action where needed. - Serve as the primary point of escalation for vendor performance issues and service disruptions. Dispute Resolution & Governance - Lead dispute resolution efforts with telecom vendors, including billing discrepancies, service credits, and contractual disagreements. - Establish governance frameworks, reporting cadences, and escalation paths for contract and vendor performance. - Partner with legal, procurement, and finance teams to ensure compliance with contractual and regulatory requirements. - Provide executive-level reporting on contract status, vendor performance, spend trends, and risk exposure. Additional Domains - Understanding Of Line Provisioning & Order-to-Activate - Line Decommissioning & Reclamation - Invoicing, Billing & Cost Assurance - Contracting & Commercial Management - Vendor & Carrier Management - Aggregator Management - Intake Request Management - Policy, Governance & Compliance Required Experience and Skills - 8+ years in Program Management, Contract Management, Telecom Expense Management, or Vendor Management roles. - Proven experience with Contract Lifecycle Management (CLM), including contract negotiations and renewals. - Strong background in Telecom Expense Management (TEM), billing and invoice management, and spend analysis. - Experience with inventory management of telecom assets and services. - Demonstrated success in dispute resolution and vendor management, including SLA management. - Track record of driving cost optimization across large telecom portfolios. - Strong negotiation, analytical, and stakeholder management skills. - Ability to work cross-functionally with legal, procurement, finance, and technology teams. Preferred / Good to Have - Experience with TEM platforms/tools (e.g., Asignet, Tangoe, Calero, MOBI, Cass Information Systems, or similar). - Familiarity with telecom carrier ecosystems, BSS/OSS systems, and network services. - Experience working with enterprise-scale, multi-vendor telecom environments. - PMP or similar program/contract management certification. - Prior experience supporting Fortune 500 or hyperscale client engagements. About Trident Consulting - Trident Consulting is an award-winning staffing and consulting firm headquartered in San Ramon, CA. - Since 2005, we've partnered with Fortune 500 and high-growth companies to deliver high-quality talent across technology, engineering, business operations, and professional services. - We specialize in contract, contract-to-hire, and direct hire placements, supporting roles across IT, data & analytics, cloud, cybersecurity, finance & accounting, HR, operations, and more. - With a strong focus on hard-to-fill and niche positions, our global recruiting engine enables us to deliver speed, quality, and scale.