Telecom Systems Support Engineer (Level 2/3)/ Plainview, NY
Telecom Systems Support Engineer (Level 2/3) Linux | AWS | Telecommunications Platforms Remote 6-Month Contract-to-Hire $32–$35 per hour About the Company: Our client is a well-established and growing technology solutions company that builds and operates enterprise telecommunications infrastructure for some of the nation’s largest service providers. Known for operational excellence and a strong client-first culture, they deliver mission-critical platforms that power modern communications. They are currently seeking a Telecom Systems Support Engineer for a 6-month contract-to-hire opportunity. This role offers flexibility and may be worked onsite in Plainview, NY, or fully remote. The Opportunity: This is more than a ticket-queue support role. As a Level 2/3 Telecom Systems Support Engineer, you will serve as a key escalation point for live production systems powering real-world communications infrastructure. You will troubleshoot complex incidents across operating system, network, application, and database layers — owning issues through full resolution. If you thrive in high-stakes production environments and enjoy solving problems that truly impact customers, this role deserves a closer look. What You’ll Do: Production Support & Incident Resolution
- Investigate and resolve escalated incidents on telecom platforms serving enterprise clients
- Analyze logs and diagnose service failures
- Troubleshoot across OS, network, application, and database layers
- Restore stability in live production environments
- Participate in an on-call rotation
Platform & Systems Operations
- Support legacy platforms during end-of-life transition
- Assist with stabilization and support of next-generation systems
- Perform system health monitoring
- Proactively identify and resolve issues
- Manage workflows and tickets through Jira
Linux & Cloud Infrastructure
- Administer and troubleshoot RHEL/CentOS environments
- Support systems hosted in AWS (GCP acceptable)
- Write and execute Bash or Python scripts for diagnostics and operational tasks
- Maintain and support cloud-hosted telecom workloads
What You Bring:
- 4–7+ years of Linux administration experience in production environments
- Strong troubleshooting skills across infrastructure layers
- Experience supporting live production systems
- Familiarity with AWS or GCP
- Basic scripting skills (Bash or Python)
- Solid networking fundamentals (TCP/IP, DNS)
- Experience working with Jira (preferred)
Bonus / Extra Credit: While not required, we are especially interested in candidates with exposure to container technologies, including:
- Docker and/or OpenShift
- Experience creating or deploying containers
- Supporting containerized workloads in production or non-production environments
- Familiarity with container registries (e.g., Docker Hub, Amazon ECR, or similar)
If you have worked with containers in any capacity — even supporting deployments or troubleshooting containerized services — we would love to hear about your experience.