Temporary Marketplace Coordinator

Job Status: Temporary Non-Exempt

Reports to: Associate Sourcing Manager

Job Summary: The Marketplace Coordinator is responsible for informing, qualifying, and selecting candidates who will support NexRep’s clients as Independent Contractors. Marketplace Coordinators place outbound calls to candidates and may support inbound contacts from candidates seeking more information or answers to questions. Marketplace Coordinators may also be tasked with various projects to help support Agent Acquisition or other departments.

Essential Functions

• Place pre-scheduled outbound calls to candidates, ensuring calls are made as scheduled and managing call length to stay on schedule.
• Provide candidates with all relevant information and answer candidates’ questions as necessary.
• Qualify/Disqualify candidates using established call flows and guidelines.
• Invite candidates to contract and inform them of next steps.
• Support inbound contacts from candidates by answering inbound calls, chats, and emails, using established scripts and workflows to address candidates’ questions and/or concerns.
• Represent the NexRep Marketplace in a professional and positive manner.
• Adhere to established performance standards.
• Participate in weekly team meetings, one-on-one meetings, training and upskilling sessions, and additional meetings as required.
• Assists in special projects as determined by the Associate Sourcing Manager.
• Performs all other duties not outlined above as needed.

Position Requirements

• High school diploma or equivalent required, college degree preferred
• Previous NexRep experience preferred, but not required
• Previous contact center experience preferred, but not required
• Previous recruiting/talent acquisition experience preferred, but not required
• Proficiency in Microsoft Office, Outlook, and web browsers (Google Chrome, etc.)
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Good time management and ability to multitask
• Ability and willingness to receive and implement constructive feedback
• Must be able to embrace frequent procedural and organizational change
• Must be a team player and willing to take on special projects from time-to-time

Hours/Travel: Available hours are between 8:00 AM and midnight seven days a week, with core hours between 9:00 AM and 5:00 PM ET. Travel is not expected for this position.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee.

NexRep provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We hire for remote positions in the following states; Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming.

High school diploma or equivalent required; proficiency in Microsoft Office, Outlook, and web browsers; strong communication and interpersonal skills; ability to multitask and adapt to change.

Key Responsibilities

• making outbound calls
• qualifying candidates
• supporting inbound contacts

Skills & Tools

Microsoft Office, Microsoft Outlook, Google Chrome

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Temporary
• Workplace: Remote — United States or Alabama or Alaska or Arizona or Arkansas or Delaware or Florida or Georgia or Idaho or Indiana or Iowa or Kansas or Kentucky or Louisiana or Maine or Maryland or Michigan or Minnesota or Mississippi or Missouri or Montana or Nebraska or Nevada or New Hampshire or New Mexico or North Carolina or North Dakota or Ohio or Oklahoma or Pennsylvania or Rhode Island or South Carolina or South Dakota or Tennessee or Texas or Utah or Vermont or Virginia or West Virginia or Wisconsin or Wyoming
• Languages: English

About NexRep, LLC

A company that connects independent contractors with clients through marketplace coordination. — Industry: Information Technology