Test Operations and BrowserStack Lead
About the position TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients. This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.
Responsibilities
- Oversee BrowserStack administration, test intake, dashboards, reporting support, execution tracking, and process consistency.
- Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals).
- Execute approved manual test cases and approved business-facing regression suites.
- Support post-deploy production validation planning, coordination, and execution.
- Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
- Maintain execution records, test assets, and operating documentation.
- Provide standardized status inputs and reporting support to Program Management.
- Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.
Requirements
- 4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams.
- Bachelor’s degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience.
- Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture.
- Strong hands-on BrowserStack experience required; strong proficiency in Jira and spreadsheet-based reporting; experience with dashboarding and status tracking tools preferred.
- Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management.
- Strong written and verbal English communication.
- Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
- Comfort operating in a hybrid manual-plus-automation model.
- Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
- Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.
Nice-to-haves
- ISTQB Foundation or equivalent preferred
- Agile / Scrum certification desirable
- Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental.
- Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts