Tier 2 - IT Engineer / South Africa
Description
Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.
Responsibilities:
- Provide IT support to internal and external customers
- Troubleshoot and resolve IT related inquiries and problems
- Maintain and update our knowledge base and technical documents
- Ensure service delivery quality at all times
Requirements
- Proven experience working as a Tier 2 IT engineer for at least 3 years
- Excellent customer service and communication skills
- Excellent problem solving and analytical skills
- Ability to explain technical solutions in a clear and understandable manner
- Experience in 365 administration
- Networking experience
- Experience trouble shooting printers
- Experience with Azure
- Experience with datto
- Degree in Information Technology is a plus
- MS - 102 certification is a plus
- MD - 102 certification is a plus
Expected Outcomes
- Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
- Provide the best possible solution to clients
- Maintaining clear communication with clients
- Keeping assigned tickets organized and updated
- Periodic assignment of afterhours oncall support
- Periodic visits onsite at our clients
Compensation & Benefits
Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.
At Tech-Keys, our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher.
We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we're looking for.
If those values naturally align with who you are, there’s a good chance you’ll thrive here!
If they don’t, this probably won’t be the right fit, and that’s okay too!
We hire for both skill and culture because we believe the best teams are built on both.
Interview Process
- Apply to the position, upload your resume, and answer the questions in the application.
- Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
- Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
- After the interview we will email you asking for references.
- We will call you letting you know our decision and discuss compensation.
- At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!
3+ years Tier 2 IT engineer experience; 365 administration, networking, printer troubleshooting, Azure, Datto; excellent customer service and communication; ability to explain technical solutions; degree in IT a plus; MS-102 and MD-102 certifications a plus.
Key Responsibilities
- providing IT support
- troubleshooting issues
- maintaining knowledge base
Skills & Tools
Microsoft 365, Microsoft Azure, Datto
Job Details
- Category: Information Technology
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — South Africa
- Languages: English
About Tech-Keys
An industry-leading managed service provider committed to a culture of care and quality service delivery. — Industry: Information Technology