Tier 2 Support Engineer
Description
Fluent Trade Technologies is a leading system integrator and hosting provider specializing in ultra-low-latency strategy and market data solutions for the financial industry. Our dynamic team drives our ability to deliver unified communications and cutting-edge technology for tier-1 financial institutions. Learn more about us at www.fluenttech.net.
Position Overview
As a Tier 2 Support Engineer, you will be responsible for managing global customer technical issues, overseeing internal escalations, maintaining the knowledge base, providing product feedback, and leading support-related projects.
Responsibilities:
- Take ownership of technical issues and provide tier 2 support for major financial clients.
- Handle complex troubleshooting, investigations, and debugging, particularly in Fluent code.
- Implement configuration modifications and thoroughly document troubleshooting and resolution steps.
Desired Skills & Experience:
- At least 5 years of proven experience as a technical support engineer (Tier 2 or Tier 3).
- Strong understanding of Linux systems, including log analysis, regular expressions, and process management.
- Troubleshoot complex technical issues and manage escalation to keep track of ongoing issues.
- Understanding of networking principles, including telnet and TCP/IP.
- Collaborate with cross-functional teams such as R&D, Integration, PM
- Excellent verbal and written communication skills in English
Advantage:
- Experience as an integration engineer in a production environment.
- Experience in quality assurance (QA).
- Knowledge of scripting languages such as Python and Bash.
- Background in finance.
- Familiarity with Jira and ServiceNow.
5+ years tier-2/3 support experience, strong Linux and networking knowledge, escalation management, excellent English communication; scripting and integration experience preferred.
Key Responsibilities
- managing issues
- troubleshooting systems
- documenting resolutions
Skills & Tools
Linux, telnet, TCP/IP, Python, Bash, Jira, ServiceNow
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Sofia, /, Bulgaria
- Languages: English
About Fluent Trade Technologies
A provider of ultra-low-latency trading and market data technology for financial institutions. — Industry: Information Technology