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About Nexahire

Welcome to nexahire, a forward‑thinking, technology‑driven organization that is redefining how healthcare information is managed, accessed, and protected. With a mission to streamline patient data workflows and empower frontline staff, nexahire has become a trusted partner for health plans, medical providers, and government agencies across the United States. Our culture is built on innovation, collaboration, and a relentless focus on quality—values that guide everything we do, from the first line of customer support to the final audit of a medical record.

As a remote‑first company, nexahire offers the flexibility and autonomy that modern professionals crave, while still providing the structure and resources of a large, industry‑leading organization. Whether you’re a seasoned customer service professional or a meticulous data entry specialist, you’ll find a place at nexahire where your expertise is valued, your growth is accelerated, and your impact is felt across the entire healthcare ecosystem.

Position Overview

We are seeking a highly organized, detail‑oriented Remote Customer Service & Data Entry Specialist to join our dynamic team. In this role, you will serve as the critical link between our clients, internal departments, and the Electronic Medical System (EMS). Your responsibilities will span quality assurance, data integrity, document management, and cross‑functional coordination—all performed from the comfort of your own home.

Key Responsibilities

• Quality Assurance & Integrity Checks: Conduct thorough reviews of automated reports, scanned documents, and electronic records to ensure compliance with internal standards and regulatory requirements.
• Data Management: Process member documents, verify accuracy, and flag discrepancies. Utilize Microsoft Excel and other database tools to edit, search, sort, and filter data efficiently.
• Issue Resolution: Identify and resolve data inconsistencies using standard procedures, or coordinate with relevant departments to obtain missing or corrected information.
• Interdepartmental Coordination: Work closely with the EMS team, billing, compliance, and field operations to ensure all documentation is complete and properly filed.
• Interpreter Assignment: Manage field assignments for interpreters, checking availability, assigning tasks, and considering geographic location to optimize service delivery.
• Mailing & Logistics: Facilitate manual mailings for other departments, ensuring timely and accurate distribution of physical documents.
• Enrollment Management: Move members, auto‑enrollees, and disenrollments into the appropriate line‑of‑business lists within the NY State Uniform Assessment System (UAS) for Integrated Products.
• Continuous Improvement: Participate in process improvement initiatives, share best practices, and contribute to the development of new tools and workflows.
• Additional Duties: Perform any other related tasks as assigned by management.

Essential Qualifications

• High School Diploma or GED equivalent.
• Proven experience in data entry, database management, or a related field.
• Strong proficiency with Microsoft Excel (including pivot tables, advanced formulas, and data manipulation).
• Familiarity with electronic health record (EHR) systems or medical record databases.
• Excellent attention to detail and a commitment to accuracy.
• Ability to navigate multiple electronic documentation systems simultaneously.
• Strong written and verbal communication skills.
• Self‑motivated, organized, and able to prioritize tasks effectively.
• Basic troubleshooting skills for hardware and software issues, with the ability to collaborate with remote technicians.

Preferred Qualifications

• Experience in a healthcare environment, particularly with Medicare, Medicaid, or managed care.
• Knowledge of medical terminology and coding standards.
• Prior exposure to the NY State Uniform Assessment System (UAS) or similar enrollment platforms.
• Experience coordinating interpreter services or field assignments.
• Familiarity with quality assurance processes in regulated industries.

Skills & Competencies

• Analytical Thinking: Ability to interpret complex data sets and identify patterns or anomalies.
• Problem‑Solving: Quick to diagnose issues and implement effective solutions.
• Time Management: Efficiently juggle multiple tasks while meeting deadlines.
• Collaboration: Works seamlessly with cross‑functional teams in a virtual environment.
• Adaptability: Thrives in a fast‑changing, technology‑driven setting.
• Customer‑Centric Mindset: Focused on delivering high‑quality service to both internal and external stakeholders.

Career Growth & Learning Opportunities

At nexahire, we believe that professional development is a shared responsibility. As a Remote Customer Service & Data Entry Specialist, you will:

• Gain exposure to cutting‑edge healthcare technology and data analytics.
• Participate in ongoing training programs covering EHR systems, compliance regulations, and advanced Excel techniques.
• Earn certifications in data management, quality assurance, or healthcare informatics.
• Progress into roles such as Data Analyst, Quality Assurance Lead, or Project Coordinator.
• Leverage our mentorship program to connect with senior leaders and industry experts.

Work Environment & Culture

Our remote work model empowers you to balance professional and personal commitments while staying connected to a vibrant, collaborative community. Key cultural pillars at nexahire include:

• Inclusivity: We celebrate diversity and foster an environment where every voice is heard.
• Transparency: Open communication channels keep everyone informed and engaged.
• Innovation: Continuous improvement and creative problem‑solving are at the heart of our operations.
• Well‑Being: We prioritize mental and physical health through flexible schedules, wellness resources, and a supportive team culture.

Compensation, Perks, and Benefits

While specific figures may vary based on experience, nexahire offers a competitive salary package that reflects the value of your expertise. In addition to base pay, you can expect:

• Health, dental, and vision insurance plans.
• Retirement savings plan with company match.
• Generous paid time off and flexible holiday scheduling.
• Remote work stipend to support home office setup.
• Access to a digital learning library and tuition reimbursement for relevant courses.
• Employee wellness programs, including virtual fitness classes and mental health support.
• Annual performance bonuses and recognition programs.

Vaccination and Health Policy

In line with our commitment to a safe and healthy workplace, nexahire requires all employees to be fully vaccinated against COVID‑19 with a CDC/FDA‑approved vaccine. This policy ensures the safety of our team and the communities we serve. If you are selected for an interview, we will provide detailed information about our vaccination policy and support you throughout the process.

Equal Opportunity Employer

Nexahire is proud to be an Equal Opportunity Employer. We evaluate all applicants and employees without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all.

Ready to Join Nexahire?

If you are passionate about delivering exceptional customer service, meticulous data management, and quality assurance in a dynamic healthcare setting, we want to hear from you. This is your chance to become part of a forward‑looking organization that values innovation, collaboration, and personal growth.

Click the button below to submit your application and take the first step toward an exciting career with nexahire.