Trading Support Operator
Job description Do you enjoy helping customers with complex issues? Are you a champion of customer-first processes? Do you have an interest in competitive video gaming? If the answers to the above questions are yes, then this role could be ideal for you! In this role, you will join the Support Organization at GRID, a team of customer-facing Support Operators across the globe, where a professional client-first mentality is crucial to delivering customer service excellence. You will work closely with sportsbook customers and internal stakeholders to support the delivery of GRID's Odds products and trading-related services. You will be responsible for investigating customer queries and operational alerts, communicating directly with customers, and supporting the resolution of issues affecting GRID's Odds products. Job requirements What you will do - Act as the primary point of contact for sportsbook customers regarding GRID's Odds products and trading-related services - Respond to customer queries and operational alerts, ensuring issues are acknowledged and investigated in a timely manner - Support customers with questions related to fixture coverage, market coverage, market availability, settlement, and product behavior - Gather and validate information to determine the