Traffic Controller

Job Details Job Location: Medelin, Antioquia 050021 Travel Percentage: None Job Category: Admin - Clerical Job Title: Traffic Controller Location: Remote - Colombia (only) Department: Operational Strategy Reports to: Operational Strategy Manager Salary: 1,750,000 COP + 140.000 aux connectivity Language (s): All applicants must speak fluent English. Any other language is a plus Contract Type: Indefinite Terms Equip. required: - Processor: Quad Core (Intel i3/i5/i7 = 10th Generation | AMD Ryzen 3 3100/5 3600/7 3700X) 2.0 GHz speed - RAM: 16 GB System Memory - Storage: 512 GB SSD - Sound: USB Headset - Monitor: 1920 x 1080 Resolution ( Dual Monitor ) - OS: Windows 11 PRO - Internet: International: Wired Connection: 50 Mbps Download 20 Mbps Upload Ping less than 150 ms Job Start Date: Immediate Location: Remote Country: Colombia Hours: 8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs OBJECTIVE - The role of the Traffic Controller is to ensure seamless and productive calling campaigns for operations staff. PRIMARY JOB DUTIES - Build, update, maintain, and assist with dialer operations - Evaluate reporting tools and delivery - Monitor agents in a dialer setting - Adjust dialer and agent settings - Analyze the effectiveness and functionality of reports SECONDARY JOB DUTIES - Continuously seek opportunities for process improvement and propose ideas - Foster effective communication and collaboration between countries and cultures within all regions - Assist in project work as required - Act as backup to other members of the Operations Strategy Department - Maintain a high level of professionalism and confidentiality with all information entrusted with OTHER JOB DUTIES - This position will perform other duties as requested. - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. - Duties, responsibilities and activities may change at any time with or without advanced notice. SUPERVISORY RESPONSIBILITY - This position does not have supervisory responsibilities WORK ENVIRONMENT - This job operates either in an office setting or a remote work environment. - This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. - The noise level in the office setting is limited to quiet and the work environment noise level will vary based on the individual’s remote work environment.

Qualifications

COMPETENCIES - Proficiency in MS Office - Time management - Attention to detail - Ability to click through systems for several hours REQUIRED EDUCATION AND EXPERIENCE - High School Diploma/GED FLUENCY - This position requires fluency in the English language ADDITIONAL ELIGIBILITY REQUIREMENTS/RESPONSIBILITIES - None required for this position