Trainee Technical Support Representative - Freelancer /Talent Pool
What you'll be doing:
- Responding promptly to customer queries in a timely and accurate manner via email and/or live chat. • Queries can be of a technical & non-technical nature.
- Acknowledging and resolving customer complaints & determining the cause of the problem, expediting correction or adjustment, and following up to ensure resolution.
- Explain and guide customers through product features and functionalities.
- Stay up to date and be thorough with product knowledge so that customer questions can be answered quickly.
- Communicating, coordinating & collaborating with team members and colleagues to provide customers with best possible solution to their problem
Requirements
What we're looking for:
- Candidates with international customer support experience in email and chat preferred.
- Candidates who can adapt to customer issues relying on product knowledge as well as their presence of mind.
- Maintain our reputation as a company that offers excellent customer service at every interaction with the customer.
- Stay focused on the quality by ensuring consistency and adherence to high standards.
- Candidate must be willing to work in any shift and shouldn't have a problem with rotational week offs.
Must have:
- Candidate must have their own computer with Windows 8.1 or above.
- Mandatory hi-speed broadband connection.
- UPS/power backup solution if possible.
- Outstation candidates should be willing to relocate to Hyderabad when work from office resumes.
Mandatory Skills:
- Proficient with English and have good written & verbal communication skills.
- Flexibility & availability for rotational shifts and week offs to cover hours of operations.
- Must possess logical, reasoning, and problem-solving skills. Preferred Skills
- Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
- Experience in handling international customers via email and chat. Good to have
- Proven customer support experience in Chat & Email process is preferred.
- Good technical skills on PC and networking in general., Familiarity with Microsoft Office and other accompanying software & applications such as system security, drivers etc.
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