Trust & Safety Agent – New Grad

Job Description:

• Regularly work with the team on reviewing potentially suspicious behavior on a daily basis to support the company in protecting good users and preventing financial losses
• Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
• Conduct in-depth transaction-level reviews
• Discover and identify trends to present opportunities for stronger results and mitigation
• Communicate with customers in response to inquiries related to trust and risk
• Provide inbound email and chat-based customer service for users who need immediate assistance
• Thoughtfully investigate Trust & Risk cases with medium complexity and high sensitivity while maintaining customer satisfaction
• Work with other departments to research and resolve open questions
• Efficiently work through a backlog of open issues and monitor performance of key operations
• Represent the company with integrity and professionalism
• Review key metrics and utilize data to make informed decisions

Requirements:

• A bachelor’s degree (Graduating in Dec 2025 or by Summer 2026) in any field or equivalent practical experience
• Strong communication skills, you can explain things clearly and compassionately
• A customer-first attitude and a desire to solve problems with ownership
• Ability to multitask and learn new systems quickly
• A team player mindset with a drive to improve processes
• Internship or part-time experience in customer service, retail, hospitality, or support is preferred.
• Exposure to support tools (e.g., Zendesk, Intercom) is a plus
• Weekend availability required

Benefits:

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

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