Veterinary Assistant
Hi Yessica, My name is Gia. I am a Sr recruiter reaching out about a “Customer Care Associate” position with one of our prestigious clients. I want to introduce LinQ Global and give a brief overview of the job position. We provide advanced, professional staffing solutions for temporary and permanent roles, spanning conventional and emerging technologies and Project Management. I've included the job description below for your review. If you are interested, don't hesitate to get in touch with me at my Direct Number (609) 609 0630 and email a copy of your updated resume.
Job Description
Position: Customer Care Associate Location:Remote Duration: 6 Months
Responsibilities
Answering phones and the ability to deal with pet owner interactions on all channels. Ability to de-escalate, resolve conflict and exude patience in all interactions. Identify roadblocks and escalate to the appropriate channels. Case management and follow through for one call resolution. Perform and meet individual and team KPIs. Utilize active listening skills, deal with ambiguity, and empathize with pet own wants. Attend and participate in all relevant training and demonstrate retained knowledge. Provide feedback on process improvements Curiosity and drive for development. Contribute to new agent training as needed. Requirements: Ability to use email, chat, phone for business as means of communication. Ability to clearly understand and respond appropriately to the issues presented. Ability to communicate clearly and concisely with external customers, as well Ability to compose grammatically correct and informative written responses to Ability to document customer account activities thoroughly. Computer Skills: Confident with navigating around the internet, using multiple browsers. and instant messenger tools as well as systems. Proficiency in Windows operating systems and Microsoft Outlook. Quick learner when introduced to new technologies and systems. Remote Work Requirements Must have a high-speed internet access. Minimum bandwidth 350 Mb/s · Router and home network equipment released no later than four years.