Virtual Assistant
Responsibilities
- Core Responsibilities: Lead Generation Support
- Manage inbound leads (~5 per day) from website Contact Us form, Klaviyo outbound emails, and landing pages
- Respond to leads with preset qualification questions via email (no cold calling required)
- Pre-qualify leads and pass qualified opportunities to the client's sales team
- Manage lead tracking and CRM entries (current CRM: Pipedrive — may move to simpler solution given low volume)
- Maintain lead records and follow-up workflows E-commerce & ERP Support (eBay / Reuse OS)
- Process eBay sales orders: log orders into ERP system (Reuse OS)
- Allocate inventory for sold items
- Book UPS shipments and generate shipping labels
- Email pick lists and shipping labels to the goods-out team
- Update eBay SKU quantities after sales (both direct and eBay-channel sales)
- Coordinate with the warehouse team on order fulfillment Executive Assistant Support
- Email management: filter, prioritize, and draft replies for standard inquiries
- Calendar management: schedule meetings, check availability, manage bookings
- Assist with administrative tasks — e.g., coordinating staff contract updates (22 staff members)
- Draft email responses for common/standard requests, escalate complex ones
- Handle ad-hoc admin tasks to free up the client's time
- "Be the client's right hand"
- proactively manage organizational tasks and keep things moving
Requirements
- Qualifications:
- 3–5 years experience in a similar role preferred (open to younger, hungry, competent candidates)
- Experience with e-commerce platforms (eBay, Amazon, or similar)
- principles are transferable
- Background in lead generation, CRM management, and administrative support
- Familiarity with ERP systems is a plus
Work Arrangement
- Work Setup: Flexible Work Arrangement
- Work Hours: Monday to Friday, 8:00 am to 5:00 pm UK time, should complete nine 9 hours work
Why you should join our team!
Leaves entitlement, HMO and life insurance upon hire!
Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!
At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.
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