VP of Operations

Role Description The VP of Operations is a full-time remote role responsible for overseeing end-to-end operational performance across laboratory, production, and fulfillment activities. This position leads the operations teams to ensure efficient workflows, quality standards, and timely delivery of products and services. Day-to-day responsibilities include managing operational KPIs, optimizing processes, aligning resources with demand, and collaborating with cross-functional leaders on strategic initiatives. The VP of Operations will oversee budgeting and P&L performance, drive continuous improvement projects, and support customer-facing teams to maintain high service levels. This role also involves setting operational policies, mentoring managers, and ensuring compliance with industry regulations and company standards.

Qualifications

Strong Operations Management skills, including process optimization, resource planning, and performance measurement. Demonstrated experience in P&L Management, budgeting, cost control, and financial analysis for operational functions. Customer Service orientation with a track record of supporting client needs, resolving issues, and maintaining long-term partnerships. Strategic Planning abilities, including setting operational strategy, defining goals, and driving execution aligned with business objectives. Project Management skills to lead cross-functional initiatives, manage timelines, and coordinate stakeholders. Leadership experience in operations or manufacturing environments, preferably in cosmetics, personal care, or related industries. Ability to work effectively in a remote setting, using digital tools to lead teams and collaborate with internal and external partners. Excellent analytical, communication, and decision-making skills, with a focus on data-driven improvements. Bachelor’s degree in Business, Operations, Engineering, or a related field; advanced degree or relevant certifications are a plus.