VP of Operations

Role Description This full-time remote VP of Operations role at HEBE INT'L Skincare Center Skin Management Center - Queens oversees end-to-end operational performance and scalability across the organization. The position is responsible for leading daily operations, optimizing processes, and ensuring a consistent, high-quality client experience. The VP of Operations will direct cross-functional teams, manage budgets and resources, and align operational strategies with business goals. Daily activities include setting operational KPIs, reviewing performance dashboards, driving continuous improvement initiatives, and coordinating with leadership on strategic projects and service delivery. The role also involves developing standard operating procedures, supporting staff training, and fostering a culture of accountability, compliance, and customer focus in a remote work environment.

Qualifications

Demonstrated expertise in Operations Management, including process optimization, resource allocation, and performance measurement. Proven experience with P&L Management, budgeting, cost control, and financial performance analysis. Strong background in Customer Service, with the ability to design and oversee client experience standards and service quality metrics. Advanced Strategic Planning skills, including the ability to set long-term operational goals and align initiatives with organizational growth objectives. Hands-on Project Management experience, managing timelines, stakeholders, and deliverables across multiple concurrent initiatives. Leadership experience in multi-location or remote operational environments, with the ability to lead, mentor, and develop diverse teams. Excellent analytical, problem-solving, and decision-making abilities, with strong communication and collaboration skills. Bachelor’s degree in Business, Operations, Management, or a related field; an advanced degree (MBA or similar) is preferred. Familiarity with beauty, wellness, or healthcare service operations is an advantage.