Wellness Coordinator

This is a Fully Remote Job About Our Client: The organization operates within the healthcare industry, focusing on improving health outcomes by connecting individuals with care, pharmacy benefits, data, and resources. It addresses challenges in healthcare delivery by integrating technology and services to support healthier lives on a large scale. About the Opportunity: The WELLNESS COORDINATOR role is designed to handle provider inquiries and support outpatient care engagement programs. This position contributes by facilitating communication between providers and clinical teams to enhance care workflows and improve patient outcomes. The role requires effective management of high-volume customer service interactions, impacting the organization's ability to deliver efficient healthcare support. Responsibilities: Manage resolution and inquiries from providers via phone queue Collaborate with clinical teams to facilitate workflows Make outbound calls to providers for outpatient care engagement responses Review case dispositions and communicate outcomes to providers Requirements: High School Diploma, GED, or equivalent work experience Minimum 18 years of age At least 2 years of customer service experience Minimum 2 years in clerical or administrative support Experience in healthcare industry and insurance Proficiency with PC, Windows applications, Microsoft Word, Excel, and Outlook Knowledge of ICD-9 and CPT codes Flexibility to work any 8-hour shift between 8:00 am and 7:00 pm CST, with occasional overtime Pay Range and Compensation Package: Hourly pay ranges from $18 to $32 based on full-time employment and factors including local labor markets, education, work experience, and certifications Benefits & Perks: 401(k) contribution Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.