Workforce AI Engineer

BlueCross BlueShield of Tennessee (a taxpaying, not-for-profit health plan) is hiring a Workforce AI Engineer.

In this fully remote role, you'll influence the direction of enterprise AI solutions that boost workforce productivity and innovation. You’ll be a senior technical voice for Microsoft 365 Copilot, Copilot Studio, Azure AI services, and related tools, helping shape how we approach AI governance, security, compliance, and responsible adoption.

Along the way, you’ll partner with business and technology teams, mentor engineers and citizen developers, and turn great AI ideas into scalable solutions that support the 3.4 million members and communities we serve.

Ideal candidates will bring:

• Subject matter expertise in M365 Copilot, Power Platform, and Power tools
• Strong understanding of cloud technologies, security, governance, and service operations with a customer-focused mindset
• Change management experience
• Experience working on enterprise collaboration, productivity, or workplace technology platforms

Notes:

• Sponsorship is not available for this role.
• Although this is a remote opportunity, final onsite interviews at our Chattanooga, TN, headquarters will be required.
• We are unable to hire candidates living in California, New York, New Jersey, New Hampshire, and Massachusetts.

Job Responsibilities

• Identify root cause and provide documentation on outage details and customer impact.
• Respond to application degradations/outages and lead outage calls to restore service.
• Performs capacity planning for end-user environments, including virtual.
• Working with third party service providers to ensure end to end support is maintained as required.
• Must be willing to adjust schedule to perform maintenance and upgrades outside of business hours and be part of an on-call rotation.

Job Qualifications

Education

• Bachelors degree in Computer Information Systems or a related field, or commensurate experience in a professional environment, required.

Experience

• 5 years - Experience in Information Technology required
• 1 year - Experience in IT engineering in an enterprise environment.

Skills\Certifications

• Knowledge of infrastructure technologies including workstations, networking, storage, virtualization and the integration between these systems.
• Excellent oral and written communication skills
• Strong interpersonal and organizational skills
• Proven decision making and problem solving skills
• Excellent time and project management skills
• Positive attitude, self-driven, engaging, proactive, results drive

Number of Openings Available

Worker Type:

Company:

Applying for this job indicates your acknowledgement and understanding of the following statements:

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

Bachelor's degree in Computer Information Systems or related field or commensurate experience; 5 years IT experience; 1 year IT engineering in enterprise environment; knowledge of infrastructure technologies; must be willing to adjust schedule and participate in on-call rotation.

Key Responsibilities

• influencing AI solutions
• mentoring engineers
• managing outages

Skills & Tools

Microsoft 365 Copilot, Copilot Studio, Azure AI, Power Platform, Power tools

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Chattanooga or Tennessee
• Languages: English

About BlueCross BlueShield of Tennessee

A not-for-profit health plan serving Tennesseans since 1945. — Industry: Healthcare