Workforce Analyst

GeBBS Consulting is a healthcare technology professional services and consulting firm based in Towson, Maryland servicing clients throughout the US. We are celebrating our 28th year in business. We have two divisions: 1) Hospital / Provider Practice 2) Managed Care / Payer Practice – we work directly with health plans (very strong in the Blue Cross Blue Shield space). GeBBS Consulting has over two decades of experience supporting healthcare clients throughout the US. Summary: We are looking for a Workforce Analyst I to support high-volume contact center operations and help analyze contact center data for senior-level Workforce Analyst reports and dashboards. Location: 100% remote; candidates MUST reside in Maryland, Virginia and the District of Columbia. Duration: 6-month contract-to-hire

Key Responsibilities

Review and analyze workforce management data. Support Workforce Analyst II team members. Assist with operational reporting activities. Evaluate staffing and call volume information. Monitor workforce trends and operational metrics. Provide support for forecasting and workforce planning efforts. Create simple Excel-based documents such as rosters when needed. Help interpret workforce reports and identify operational concerns. Need to Close: 1+ year of experience in Workforce Management or Workforce Analysis in a high-volume contact center environment (300+ agents) NiCE Workforce Management or Genesys Cloud tool experience Basic Excel skills (Filter, Sort, basic formulas like IF, SUM, IFS, COUNT, etc.) Nice to have: Bachelor’s degree holder Experience with SQL Exposure to Workforce reporting concepts Healthcare or Telecomm industry background If you are interested in exploring this career opportunity with GeBBS Consulting, please reply with your current resume and the best time to contact you. Recruiting Fraud Over the past year, online recruitment scams have increased frequently, impacting both applicants and employers. To help protect yourself against potential scammers, please note the following recruitment practices employed by GeBBS Consulting. GeBBS Consulting uses a single domain name for all recruiting activities and all Authorized GeBBS Consulting Recruiters use the same domain name for all email correspondences. The official GeBBS Consulting domain is gebbsconsulting.com . If you receive emails or are directed to an email other than GeBBSconsulting.com, you are not responding to GeBBS Consulting. GeBBS Consulting screens applicants through a combination of over-the-phone, video and in-person meetings. GeBBS Consulting will never ask a candidate for payment of any kind as part of the hiring or onboarding process.