Account Manager - West

This is a Fully Remote Job About Our Client: This organization operates within the legal services industry, addressing the challenge of managing deposition scheduling and client relationship complexities for law firms. The program offers tailored, high-touch support to ensure accurate processing and efficient coordination of deposition orders, contributing to improved client service and operational reliability. About the Opportunity: The ACCOUNT MANAGER - WEST is responsible for managing relationships with assigned legal firms, serving as their main point of contact. This role ensures personalized service that aligns with each firm's workflows and preferences, facilitating smooth scheduling, issue resolution, and communication. The position plays a critical role in maintaining client satisfaction and operational accuracy within the organization's service delivery. Responsibilities: Serve as primary day-to-day contact for assigned firms, providing personalized service Collaborate with Account Executives to align on priorities and identify growth opportunities Review and coordinate deposition orders for accuracy and proper assignment Manage scheduling requests including triage of changes and cancellations Identify urgent requests and coordinate internal teams to meet deadlines Handle first-line issue resolution with clear documentation and escalation when needed De-escalate challenging situations and ensure client satisfaction Provide proactive updates to clients and anticipate questions Share insights on recurring issues and client sentiment with leadership Educate clients on products, services, and best practices Support scheduling and ticket management during high-volume periods Participate in after-hours coverage for urgent deposition needs Requirements: Minimum 3 years experience in account management, customer success, or customer service, preferably in legal sector Client-focused with a proven record of responsive and dependable service Strong attention to detail in managing job details, assignments, and preferences Clear and confident communication skills, including handling difficult conversations Ability to prioritize competing deadlines in a fast-paced environment Critical thinker with ability to identify root causes and escalate appropriately Comfortable using multiple platforms and data to identify trends Strong ownership mentality with effective issue resolution Adaptable and collaborative with changing workloads Located and available during Pacific Time business hours Willing to participate in after-hours coverage as needed Pay Range and Compensation Package: Pay range: $75,000 to $85,000 annually Benefits & Perks: Premium medical, dental, and vision coverage with options for employees and families, including some plans with 100% premium coverage Wellness and mental health benefits available to employees and families Flexible paid time off for work-life balance Equity options offered Access to a company-provided 401(k) retirement account Home office setup support and monthly stipend for internet and phone costs Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.