Account Representative - Norfolk, VA
DCM Services
Account Representative
Remote in Virginia | Full-Time | Non-Exempt
The Opportunity
As an Account Representative, you will serve as a key point of contact in resolving accounts for deceased individuals, working sensitively with estates, attorneys, and family representatives. You will be part of a supportive team that values empathy, accuracy, and professionalism.
About DCM Services
DCM Services, LLC is a nationally recognized leader in estate and specialty collections, headquartered in the Minneapolis-Saint Paul metro area. For over 30 years, we have partnered with some of the country's largest financial institutions to provide compassionate, compliant, and professional account resolution services.
At DCM Services, we believe that treating people with dignity — whether they are our employees or the families we serve — is the foundation of everything we do. Our team members enjoy a collaborative culture, ongoing development opportunities, and a workplace where your contributions truly matter.
Benefits
- Paid time off, up to 5.85 hours bi-weekly
- Eight paid holidays
- Health, Vision, and Dental Insurance
- 401(k) Matching
- Employee Assistance Program
- Opportunities for advancement
- High School Diploma or GED
- Licensed Debt Collector (or ability to obtain licensure)
- Computer proficiency and the ability to learn new systems
Key Responsibilities
- Generate outbound calls and field incoming calls
- Adhere to company policies, procedures, and client-specific requirements
- Uphold company information security and privacy responsibilities
- Accurately document accounts
- Negotiate payment arrangements and follow up as needed
- Obtain necessary estate information and follow up with attorneys or personal representatives regarding claim filing
What You Bring
- Goal-oriented mindset with strong organizational skills
- Courteous, empathic, and professional telephone manner
- Strong verbal and written communication skills
- Ability to multi-task effectively in a fast-paced, regulated environment
- Team-oriented with the ability to also work independently
Why DCM Services?
- Competitive wages and great benefits — we invest in our people
- Meaningful work that requires true compassion and professionalism
- Collaborative, supportive team culture in a stable, established company
- Bonus-eligible role with performance recognition
High school diploma or GED; licensed debt collector or ability to obtain licensure; computer proficiency; strong communication and organizational skills; ability to work in a fast-paced regulated environment.
Key Responsibilities
- making outbound calls
- negotiating payment arrangements
- documenting accounts
Job Details
- Category: Customer Service
- Seniority: No Prior Experience Required
- Commitment: Full Time
- Workplace: Remote — Virginia, United States
- Salary: USD 36,400 – 39,520 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About DCM Services
A nationally recognized leader in estate and specialty collections, partnering with financial institutions to provide compassionate and compliant account resolution. — Industry: Finance