Adoption Engineer
The application window is expected to close on: 11/29/2026 As part of this role, you will also be responsible for maintaining services in a FedRAMP compliant environment, therefore, you must be a U.S. citizen. This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil. Meet the Team - Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network - even the ones they don’t own. - Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues - before they impact end- user experiences. - ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. Your Impact - We are looking for an exceptional Adoption Engineer to join our team of superheroes. - You will have the opportunity to be the customer interface of an exciting new technology. - The Adoption Engineer is a member of the ThousandEyes Solutions Engineering team tasked with optimizing adoption and utilization through best practice recommendations. - The Adoption Engineer, working in tandem with the Customer Success Specialist, will serve as a post sale technical consultant throughout the customer lifecycle. - This role is accountable for ensuring the success of ThousandEyes customers, the execution of adoption-driven playbooks, product trainings, and customer roadmaps. Responsibilities - Proactively reach out to customers to build and maintain a trusted advisor relationship and create technical champions - Collaborate with the Customer Success Specialist and Sales team on account strategy - Identify customer strategic initiatives and potential use cases - Engage with customers to drive adoption through best practice recommendations and increase the value ThousandEyes delivers to their business - Actively identify new and expansion opportunities - Share customer feedback and enhancement requests with the Product team - Deliver product updates sessions highlighting new capabilities that have been released Minimum Qualifications - Bachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or PhD with 0+ years of related experience. - Experience in at least one of the following customer-facing technical functions: Technical Support, Solutions Engineering, or Professional Services. - Experience working with application and network protocols, including HTTP, DNS, TCP/IP, and BGP. - Experience designing, deploying, troubleshooting, or supporting application and network infrastructure. Preferred Qualifications - Experience delivering technical presentations and demonstrations to technical and business audiences. - Experience with scripting languages (e.g., Python, Perl, JavaScript). - Ability to work independently in a fast paced environment. - Experience with ThousandEyes and/or other assurance solutions. - Experience the Cisco Networking portfolio. Why Cisco? - At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. - We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. - These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. - Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions.