Assistant, Primary Care Resp
FNHA Overview
The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders.
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
The First Nations Health Authority is committed to respecting diversity within our workforce; preference will be given to individuals who identify as First Nations, Inuit, or Métis. All interested First Nations, Inuit or Métis individuals are encouraged to apply. The First Nations Health Authority has a mandate to increase First Nations, Inuit, or Métis representation in the workforce. Applicant skills, perspectives and lived experience may be matched for this role, or other opportunities within the FNHA.
FNHA is proud to have been named one of BC’s Top Employers for 2026. Learn more about why we were selected here.
Join a passionate and innovative virtual care team that is transforming access to culturally safe healthcare for First Nations people across BC. Supporting the First Nations Virtual Doctor of the Day and Virtual Substance Use and Psychiatry Service, you'll play a key role in connecting clients with timely care while helping shape the future of virtual health services.
Title: Primary care response assistant Salary: $60,820 - $72,223 - $83,627 per year (pay range explained below) Contract: Term contract until March 31, 2028 Hours: 8:30am- 4:30 pm Tuesday-Saturday (core hours 9am-3pm Tue- Sat)) Location: Anywhere in BC
About the role
As the Primary Care Response Assistant, you will support the day-to-day operations of FNHA's virtual care services, including patient registration, scheduling, medical records, MSP billing, and care coordination. This critical role helps ensure clients receive seamless access to culturally safe care and supports the efficient delivery of province-wide virtual health services.
About you
To be successful in this role you will have/be;
Education & Experience
- Graduation from a Medical Office Assistant Certificate Program from an accredited Community College
- 3 to 5 - years experience in a medical practice with advanced knowledge in billing, data and administrative processes, human resource management principles and practices, and current scheduling practices.
Skills/Experience
- Experience supporting healthcare, virtual care, or clinical operations with a strong understanding of patient-facing administrative processes.
- Exceptional scheduling and coordination skills, including managing appointments, provider schedules, competing priorities, and high-volume administrative workflows.
- Knowledge of medical administration and billing processes, including experience with MSP billing, medical terminology, healthcare documentation, or transferable healthcare office administration experience.
- Strong technical proficiency, with experience using EMRs, Microsoft Office applications, Zoom, and other virtual healthcare technologies.
- Excellent communication, customer service, and relationship-building skills, with a commitment to cultural safety, confidentiality, and compassionate client care
Please refer to Job Specification section of the Job Description for more details.
Working at FNHA
As a member of the team, you will have access to a wide range of employee benefits, including:
- Municipal Pension plan with an employer contribution of 9.31%
- 3 weeks’ vacation, which increases with service to 4 weeks, plus 5 personal days, 1 volunteer day, and 14 public holidays including National Indigenous People’s Day, National Day of Truth and Reconciliation, Easter Monday and Boxing Day
- 5 cultural days per year for non-union First Nations, Inuit, or Métis employees
- Access to group health benefits and a Health Care Spending Account through Canada Life on day 1 of employment
- And more!
Leading with culture, all FNHA employees complete San’yas Indigenous Cultural Safety Training. We support our family to be leaders in wellness and all staff members develop a yearly wellness plan as part of their performance partnership and goal-setting.
The Pay Range is the minimum and maximum annual salary based on full-time equivalent hours. Incumbents are typically hired, transferred or promoted between the minimum and midpoint of the range based on their knowledge, skills, abilities and experience in relation to the role requirements.
The top 10% of the pay range is for the incumbents who are industry experts in the job with the combination of exceptional experience and competencies needed to perform all duties and responsibilities at a superior capability level. Internal employee compensation will be determined as per the FNHA Employee Total Compensation Policy.
How to apply If this sound likes the opportunity for you, please click on the 'Apply for Job' button.
Closing date: November 12, 2026 ( at 23:59)
Graduation from a Medical Office Assistant Certificate Program; 3-5 years medical practice experience with billing, data, and administrative processes; proficiency with EMRs, Microsoft Office, Zoom; strong scheduling and communication skills.
Key Responsibilities
- managing patient registration
- coordinating appointments
- handling medical records
Skills & Tools
EMR, Microsoft Office, Zoom
Job Details
- Category: Healthcare Services - Allied Health
- Seniority: Mid Level
- Commitment: Full Time, Contract
- Workplace: Remote — British Columbia, Canada
- Salary: CAD 60,820 – 83,627 / year
- Languages: English
Benefits
- 401k matching
- Generous paid time off
- Retirement plan
About First Nations Health Authority
A health organization partnering with BC First Nations to support self-determination and improve health outcomes. — Industry: Healthcare