Bilingual Patient Enrollment Specialist

Prevounce Health is seeking a motivated, patient-focused Enrollment Specialist to introduce eligible patients to our Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. This role involves making outbound calls, educating patients on program benefits, answering questions, and guiding them through the enrollment process. The ideal candidate is a strong communicator with experience in customer service, healthcare, sales, or call center outreach who thrives in a fast-paced, goal-oriented environment.

Description

Overview

As an Enrollment Specialist, you will serve as the initial point of contact for eligible patients, introducing them to our Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs. You will conduct compassionate outbound outreach to educate patients on the benefits of these services, address their questions, and guide them through a seamless enrollment process.

This is a full-time, onsite or remote position, ideally suited for engaging communicators with a strong background in phone outreach, customer service, or patient navigation.

Key Responsibilities

• Outbound Outreach: Initiate outbound phone calls to pre-qualified, eligible patients referred through our medical practice partnerships.
• Patient Education: Confidently and enthusiastically explain program benefits (such as 24/7 care team access, personalized care coordination, and remote device tracking) to patients and their family members.
• Enrollment & Onboarding: Guide eligible patients through verbal consent and complete required intake documentation accurately within our platform.
• Documentation & Compliance: Maintain meticulous, real-time records of patient interactions, call outcomes, and enrollment status, ensuring strict adherence to HIPAA and company compliance standards.
• Target Achievement: Consistently meet or exceed established daily outreach volume and weekly enrollment goals.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 1+ years of experience in outbound patient outreach, call center operations, sales, customer service, or healthcare care navigation.
• Communication: Exceptional verbal communication, active listening, and strong phone presence with the ability to build quick rapport with diverse patient populations.
• Technical Skills: Comfortable navigating software applications, CRMs, and EHR systems simultaneously.
• Workplace Setup: Dedicated, quiet home office environment with high-speed, reliable internet.

Preferred:

• Active Medical Assistant certification (CMA/RMA), Nursing Assistant certification (CNA), or medical office experience.
• Prior experience or familiarity with Chronic Care Management (CCM) or Remote Patient Monitoring (RPM) services.
• Prior patient enrollment experience.

Compliance:

This position requires full compliance with all applicable healthcare laws and statutes (local, state, and federal) and Prevounce Health policies and procedures. The Care Manager must respect clients and their patients by recognizing their rights, maintaining confidentiality, and working tirelessly to earn and keep their trust. Each team member is expected to perform all duties and demonstrate behaviors and attitudes consistent with Prevounce Health’s Mission Statement and Core Values.

Prevounce is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, sexual orientation, military status, marital status, domestic violence victim status, arrest or conviction record, or predisposing genetic characteristics.

About the Company

Prevounce is an innovative startup focused on creating software applications and connected medical devices that empower medical professionals to provide better remote patient care. Our cloud platform and other products are trusted by leading clinicians, hospital groups and health insurance companies to reduce costs, increase revenue while driving better health outcomes for patients. We have seen significant adoption of our products since launching in 2020 and are seeking talented and motivated individuals to join our tight-knit but growing team.

High school diploma or equivalent; 1+ years in outbound outreach, call center, sales, customer service, or healthcare navigation; strong communication; comfortable with CRMs and EHRs; dedicated home office with reliable internet.

Key Responsibilities

• making outbound calls
• educating patients
• enrolling patients

Skills & Tools

CRM, EHR

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Indianapolis, Indiana, United States
• Salary: USD 47,840 – 52,000 / year
• Languages: English

About Prevounce Health

An innovative startup creating software and connected medical devices for remote patient care. — Industry: Healthcare