Call Center - Currently Remote - Located in Brentwood, TN
Call Center - Currently Remote - Located in Brentwood, TN Hybrid Role: This is not a fully remote position | Training will be in-person Responsibilities Professionally represents Company’s Mission and Values and the Brand during each customer engagement. Answers inbound calls in a call center environment. Resolves and documents all customer contacts, inquiries, and concerns in the system. Follows through with a sense of urgency on any research or additional contact to ensure customer complaint or query is resolved in a timely manner. Partners with the field, vendors and internal departments to ensure resolution to customer contacts as needed. Provides product information and project information, which could include recommending products to purchase and/or their effective use. May perform other duties as assigned
- Qualifications Basic computer skills with experience in Microsoft Word, Microsoft Excel Strong communication (verbal, listening, and written) and interpersonal skills Must have ability to handle conflict positively Strong sense of urgency Must demonstrate strong problem solving, multi-tasking and critical thinking skills Experience in call logging systems is preferred Customer service-focused call center experience is helpful #J-18808-Ljbffr