Client Administrator

JOB OVERVIEW The Client Administrator (CA) is responsible for managing user accounts, access controls, and security-related administrative support activities across client dealership environments. This role ensures secure, timely, and accurate processing of employee lifecycle events, including new hires, terminations, and transfers, as well as password resets, ongoing access accuracy, and compliance with established security standards. The CA is expected to operate with a high degree of ownership, urgency, and initiative. Many employee lifecycle requests are time-sensitive and may arrive late in the day; the CA must prioritize and process these requests quickly to minimize security risk and business disruption. This role requires someone who proactively seeks out missing information, follows up with internal teams and clients, and drives work to completion without waiting to be prompted. Accuracy, timeliness, accountability, and compliance are essential, as this role directly impacts client security posture, audit readiness, and dealership employee productivity. KEY RESPONSIBILITIES Account Provisioning: Create, modify, and disable user accounts in accordance with company policies and client requirements. Phone Queue Coverage: Remain logged into and responsive in the Account Provisioning phone queue during scheduled working hours. Password Resets: Handle all password reset tickets promptly and securely. Ticket Dispatching: Monitor and dispatch incoming tickets to appropriate teams or individuals, ensuring accurate assignment and timely response. Procurement Management: Manage procurement-related tickets, coordinate hardware requests, and communicate with clients regarding quotes, approvals, order tracking, and installation scheduling. Client Communication: Provide clear, professional communication with clients regarding account provisioning, procurement, and other assigned security tasks. Documentation: Maintain detailed and accurate records of all company issued employee hardware within Hudu. Process Compliance: Follow established security protocols and escalation procedures to ensure compliance with internal standards and regulatory requirements. Collaboration: Work closely with colleagues in Security, Advanced Support, Procurement, and Field Services to deliver efficient and secure outcomes. Quarterly Audits & Client Reporting Quarterly Access Audits: Perform quarterly audits of user accounts, access levels, and role assignments to ensure accuracy, appropriateness, and compliance with client standards. Client Reporting: Document audit findings and clearly communicate results to the client, including identified risks, recommended actions, and required follow-up. Remediation Coordination: Work with internal teams and clients to ensure audit findings are addressed and resolved in a timely manner. Qualifications 1–3 years of experience in IT support, account administration, or security operations. Strong working knowledge of Microsoft 365, Active Directory, and authentication tools. Experience participating in client onboarding or discovery discussions. Experience processing new hire, termination, and transfer requests in time-sensitive environments. Experience reviewing access controls and identifying discrepancies or risks. Excellent organizational and documentation skills. Strong written and verbal communication skills for client-facing interactions. Pay: $36,000.00 per year

Benefits

Paid time off Work Location: Remote