Cloud Marketplace and Partner Incentives Operations Specialist

Overview

Location: Remote – Colombia Work Model: Remote Contract Type: Indefinite What You'll Bring to the Role You are a detail-oriented operations professional with hands-on experience in cloud marketplace platforms, co-sell programs, and hyperscaler incentive administration. You thrive in fast-paced environments, take ownership of complex operational workflows, and bring a continuous improvement mindset to everything you do. Technology You'll Work With - AWS Marketplace - Microsoft Azure Marketplace - Google Cloud Marketplace - WorkSpan - Salesforce - Power BI / Tableau - Tackle.io / Labra Your Role Responsibilities — Here's What You'll Do - Maintain and coordinate Hyland's listings across AWS, Microsoft Azure, and Google Cloud Marketplaces, ensuring accuracy of descriptions, pricing, categorization, and supporting documentation aligned to product launches and go-to-market activities. - Execute end-to-end operational processes for private offers, standard marketplace transactions, renewals, and co-sell opportunities in partnership with Deal Desk, Revenue Operations, Finance, and Legal. - Perform monthly marketplace revenue reconciliation, invoicing validation, transaction reporting, and issue resolution with Finance and operational stakeholders. - Administer hyperscaler incentive and funding programs — including submissions, documentation, deadline tracking, utilization reporting, and reconciliation — while maintaining audit-ready records and controls. - Administer WorkSpan, including user access, configuration, data quality, operational support, and process documentation, while coordinating integration and automation improvements with IT and Salesforce delivery teams. - Develop and maintain dashboards and recurring reports for marketplace transactions, co-sell activity, incentive submissions, and funding utilization — analyzing data to identify gaps and recommend process improvements that reduce manual effort and strengthen controls. Role Essentials - 4–6 years of experience in cloud marketplace operations, sales operations, partner operations, co-sell operations, or incentive and funding program administration - Direct experience administering listings or transactions within AWS Marketplace or Microsoft Azure Marketplace - Experience administering WorkSpan, Tackle.io, Labra, or an equivalent co-sell or marketplace platform - Experience with Salesforce and data-visualization tools such as Power BI or Tableau - Proven ability to develop operational dashboards, KPIs, and recurring reports that support business decision-making What We'd Like to See - Experience with AWS Partner Network, AWS ACE, Microsoft Partner Center, or comparable hyperscaler partner platforms - Relevant AWS or Microsoft partner or cloud certification - Experience with marketplace transaction processes including private offers, contracts, renewals, invoicing, or revenue reconciliation - Experience administering market development funding, co-sell, or partner funding programs including submission, tracking, and reconciliation - Strong analytical mindset with the ability to identify process gaps and recommend scalable operational improvements About Hyland Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve. For additional information on Hyland's platform and services, please visit Hyland.com. © Hyland. All rights reserved. About #HylandLife #HylandLife Since 1991, it has been Hyland's mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it's helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we've grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them. Equal Opportunity Statement Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants. Employment decisions are made without regard to any characteristic protected by applicable laws and regulations. Information collected during the hiring process is used solely to assess qualifications, verify identity, and comply with legal requirements.