Collections Agent
Role Summary We are looking for English-speaking Collections Agents to contact customers with past-due accounts, help them get back on track, and recover balances while treating every customer with respect and in full compliance with collections regulations. Key Responsibilities - Make and receive calls, texts, and emails with past-due customers. - Negotiate payment arrangements and process payments according to policy. - Explain balances, payments, fees, and payoff amounts clearly. - Follow call scripts, contact limits, and all FDCPA/Reg F, TCPA, and SCRA/MLA requirements. - Obtain and document proper ACH payment authorizations under NACHA rules. - Document every interaction accurately in the loan management system. - Escalate disputes, hardship cases, fraud claims, and complaints to the right team. - Meet daily productivity and quality goals. Qualifications - 1+ year of experience in collections or customer service, ideally in lending, fintech, or banking. - Fluent English, written and spoken. - Basic knowledge of FDCPA/Reg F, TCPA, and fair collections practices. - Basic understanding of loan concepts: principal, interest, fees, past-due amount, and payoff. - Strong negotiation, empathy, and active listening skills. - Comfortable working toward daily targets in a fast-paced environment. - Remote - Based in Dominican Republic