Compassionate Billing Customer Service Representative – High‑Volume Health Care Call Center, Remote, Full‑Time, Competitive Pay & Comprehensive Benefits

About brighthush

brighthush is a leading provider of health‑care billing and customer‑support solutions that empower patients, providers, and payers to navigate the complex world of medical claims with confidence and clarity. With a mission to simplify health‑care communication, brighthush delivers compassionate, data‑driven service that helps members understand their benefits, resolve billing disputes, and access the care they need—right the first time.

Our culture is built on empathy, integrity, and continuous learning. We celebrate diversity, encourage collaboration, and invest in our people through robust training, mentorship, and career‑development programs. Whether you’re a seasoned call‑center professional or a recent graduate eager to launch a career in health‑care, brighthush offers a supportive environment where your skills can thrive and your impact can be felt.

Why Join brighthush?

• Meaningful Work: Every call you handle helps a patient understand their health‑care plan, resolve a billing issue, or simply feel heard. Your work directly improves patient experience and contributes to better health outcomes.
• Competitive Compensation: Starting pay of $17.20 per hour, with opportunities for performance‑based bonuses and annual salary reviews.
• Comprehensive Benefits: From medical, dental, and vision coverage to mental‑health programs, financial coaching, and retirement plans, we support your well‑being in every dimension.
• Career Growth: brighthush offers clear advancement pathways—from senior billing specialist to team lead, manager, or cross‑functional roles in operations, quality, and analytics.
• Flexible Learning: Structured onboarding, ongoing skill‑building workshops, and access to an internal learning portal keep you ahead of industry trends.
• Inclusive Culture: We are proud of our diverse workforce and are committed to equal opportunity for all employees, veterans, and people with disabilities.

Key Responsibilities

As a Billing Customer Service Representative at brighthush, you will be the frontline advocate for our members, ensuring they receive accurate, timely, and empathetic support. Your day will involve:

• Answering a high volume of inbound calls (up to 70 per day) from patients, providers, and payers.
• Evaluating and resolving complex billing inquiries, including claim status, payment discrepancies, and eligibility questions.
• Translating medical terminology and billing jargon into clear, actionable explanations that empower callers.
• Using the Quest Billing System and other internal applications to retrieve, update, and verify billing information.
• Maintaining a detailed tracking log of all patient contacts, ensuring compliance with internal policies and HIPAA regulations.
• Collaborating with cross‑functional teams (claims, finance, compliance) to resolve escalated issues and improve processes.
• Participating in continuous improvement projects, process audits, and quality initiatives as assigned.
• Adhering to scheduled shifts (8.5‑hour blocks between 8:30 AM and 8:00 PM ET) and attending mandatory training sessions with zero absences.
• Handling occasional overtime or shift adjustments based on business needs.

Essential Qualifications

• Minimum of 1 year of experience in a high‑volume call‑center environment.
• At least 1 year of experience in a medical office or health‑care setting, dealing with billing or claims inquiries.
• Strong knowledge of health‑care claims billing, finance, and eligibility processes.
• Exceptional verbal communication skills, with the ability to explain complex concepts in simple terms.
• Proficiency with Windows PC applications and the ability to quickly learn new software systems.
• Ability to work any 9‑hour shift (including breaks and lunch) within the 8:30 AM–8:00 PM ET window.
• Commitment to full‑time attendance during the initial training period (no absences).
• Strong independent work ethic, accountability, and self‑motivation.
• Excellent listening skills, empathy, and conflict‑resolution abilities.
• Minimum age 18, high‑school diploma or GED required.

Preferred Qualifications

• Bi‑lingual proficiency in English and Spanish (or another language).
• Experience with the Quest Billing System or similar billing platforms.
• Prior exposure to HIPAA compliance and data‑privacy best practices.
• Demonstrated success in meeting or exceeding call‑center performance metrics.

Key Skills & Competencies

• Customer‑centric mindset with a passion for problem‑solving.
• Strong analytical and troubleshooting abilities.
• Time‑management and organizational skills to handle a high call volume.
• Adaptability to changing processes, policies, and technology.
• Team collaboration and cross‑functional communication.
• Resilience under pressure and ability to manage stressful situations calmly.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Billing Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs.
• Regular performance reviews with clear metrics and career‑path discussions.
• Internal job boards showcasing roles in operations, quality assurance, analytics, and management.
• Professional development courses covering advanced billing, compliance, and leadership skills.
• Opportunities to lead projects, mentor new hires, and influence process improvements.

Work Environment & Culture

Our remote work model offers flexibility while maintaining a strong sense of community. You’ll connect with teammates through virtual huddles, collaborative tools, and occasional in‑person retreats. We foster an inclusive environment where every voice is heard, and innovation is encouraged. Our core values—Compassion, Integrity, Excellence, and Collaboration—guide every interaction and decision.

Compensation & Benefits

We offer a comprehensive benefits package designed to support your physical, financial, and developmental well‑being:

• Competitive Pay: Starting at $17.20 per hour, with potential for performance bonuses.
• Health & Wellness: Day‑1 medical, dental, and vision coverage for full‑time employees; annual no‑cost health assessment program; mental‑health support through healthyMINDS.
• Financial Security: 401(k) pre‑tax and/or Roth IRA with company match up to 5% after 12 months; FinFit financial coaching; employee stock purchase plan.
• Time Off: Vacation, health/flex time, 6 holidays plus 1 “MyDay” off, and paid time off for personal or family needs.
• Professional Growth: Education assistance through MyQuest for Education; matching gifts program; career advancement opportunities.
• Additional Perks: Flexible spending accounts, life and disability insurance, and a supportive wellness ecosystem.

How to Apply

Ready to make a difference in people’s health‑care journeys? Submit your application through the link below. We’re excited to learn how your skills, experience, and passion align with brighthush’s mission.

Apply to this position now

Closing Statement

At brighthush, you’ll find more than a job—you’ll find a purpose. Join a team that values empathy, drives innovation, and rewards excellence. If you’re ready to bring your compassion, expertise, and dedication to a role that truly matters, we invite you to apply today and start a rewarding career that makes a real impact on patients’ lives.