CS Specialist 1 - Customer Service Center

This is a Fully Remote Job About Our Client: The organization operates within the banking and financial services industry, focusing on delivering customer support related to bank products and services through its call center. It addresses the challenge of managing customer inquiries efficiently and professionally to maintain service quality and regulatory compliance. About the Opportunity: The CUSTOMER SERVICE SPECIALIST 1 is responsible for handling inbound customer requests and inquiries regarding banking products and services. This role serves as a primary point of contact in the call center, resolving customer issues promptly to ensure satisfaction and adherence to service standards. The position contributes by maintaining high-quality customer interactions and supporting digital banking services. Responsibilities: Handle inbound calls regarding account questions, product information, digital banking, and related requests Resolve customer issues independently using provided training and resources De-escalate difficult situations or escalate to supervisors when necessary Take ownership of customer requests through to resolution Assist customers with various devices and platforms for digital banking Complete transactions and coordinate with business partners to correct account information Attend quality review and departmental meetings for ongoing development Meet established metrics for calls handled, schedule adherence, call quality, readiness, and customer satisfaction Maintain knowledge of banking products and services Perform additional duties as assigned Requirements: High school diploma or GED Minimum one year of customer service experience; banking experience preferred Minimum one year of contact center or equivalent experience Proficiency with Apple and Android devices, web browsers, and operating systems Ability to type accurately and use standard office equipment Strong time management and communication skills Ability to work independently, multitask, and adapt to change Willingness to work flexible hours including evenings and federal holidays Understanding of banking regulations and willingness to complete compliance training Professional demeanor and confidentiality Pay Range and Compensation Package: Wage range is $17.65 to $20.00 per hour Eligible for approved overtime and a $1.00 per hour shift premium after 6:00 pm Includes 17 days of paid time off, 5 days of short term disability, 11 paid holidays, and 1 float holiday Benefits & Perks: Medical insurance Dental insurance Vision insurance 401(k) with employee match Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.