Customer Service Agent

Make an Impact Through Meaningful Work (and Actually Enjoy Where You Work) At Disabled Veteran Solutions (DVS), we're not just answering calls—we're helping people access critical government-based programs in security, health & human services, and state benefits. Every conversation matters, and the support you provide can genuinely change someone's day. We're looking for dedicated, professional, and people-first Inbound Customer Service Representatives who want meaningful work, a strong remote culture, and a team that actually has each other's backs. This is a fully remote role, so you can do your best work from the comfort of your own space—no commute, no office distractions, just a focused environment where you can thrive. Training - Training: First two weeks (structured onboarding to set you up for success) - Training Schedule: 9:00 AM – 4:30 PM EST What You'll Be Doing - You'll be the first point of contact for individuals who rely on essential services. Your role is to bring clarity, calm, and solutions—every single day. - Responsibilities include: - Answering inbound calls and delivering a positive, solution-focused customer experience - Assisting with basic technical troubleshooting and creating support tickets when needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers stay informed - Providing consistent, high-quality service in a structured, supportive environment What We're Looking For - We want people who are dependable, thoughtful, and comfortable working independently while staying connected to a remote team. - Required qualifications: - High school diploma or GED required (additional education preferred) - Prior remote customer service experience, especially in call-based environments - Strong verbal communication skills and ability to quickly build rapport - Ability to troubleshoot basic technical issues independently - Comfort working remotely with minimal supervision - Ability to read and follow directions completely - Ability to complete an extensive credentialing and background check process - In-depth understanding of web navigation, computer applications, multitasking (Microsoft Teams, Outlook, Word) - Must be able to read, understand and speak English fluently - Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements - To set you up for success at home: - Reliable high-speed internet connection (must be on ethernet connection, no wi-fi) - Private, distraction-free workspace - Ability to navigate computer systems efficiently Schedule - Regular schedule: Between 8:00 AM – 8:00 PM, Monday–Friday - You will be provided a full-time schedule, 8-hour workday within the available window - Consistent attendance and reliability are essential for success in this role - Schedules are structured to support both business needs and work-life balance Why Join DVS? - Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). But beyond the credentials, here's what makes DVS different: - A fully remote role—work where you're most comfortable and productive - A supportive, team-driven environment where people actually help each other succeed - Meaningful work that supports Veterans, military families, and communities nationwide - A culture that values reliability, respect, and growth - Real opportunities for career advancement - A workplace where your work has purpose—not just tasks - At DVS, you're not just filling a role—you’re joining a mission-driven team that takes pride in doing things the right way, together. Ready to Join Us? - If you're looking for a remote role where your work matters, your team supports you, and your effort is valued every day—we'd love to hear from you. - Apply today and build a career with purpose at DVS. - A pre-employment drug screening and criminal background check are required prior to employment.