Customer Service Specialist
Integrated Dermatology is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at ID is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.
Job Description:- Answer 40-50 inbound calls per day
- Take payments
- Update demographics
- Provide claim status
- Explain copays/deductibles
- Meet productivity & KPI metrics
- Excellent written communication
- Phone etiquette
- Problem solving
- Proficient in Microsoft Excel
- Self-Managed
- Keen attention to detail
- Healthcare experience
- Ability to simultaneously use multiple programs.
Job Type
- Full-time – Monday through Friday, 9am – 5:30pm
- #LI- Remote
Experience
- Customer Service experience within the healthcare industry (Required)
- Ability to interpret/explain an EOB
Education
- High school diploma or equivalent is required.
Integrated Dermatology and it's entities provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
High school diploma or equivalent required; customer service experience in healthcare required; ability to interpret/explain EOB; proficient in Microsoft Excel; excellent communication and problem-solving skills.
Key Responsibilities
- answering calls
- taking payments
- updating demographics
Skills & Tools
Microsoft Excel
Job Details
- Category: Customer Service
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Boca Raton, Florida, United States
- Languages: English
About Integrated Dermatology
A national dermatology practice that acquires and partners with dermatology practices across the United States. — Industry: Healthcare