Customer Support & Sales Specialist – German‑Speaking, Driving Growth & Excellence in B2B Automotive Auctions

About brighthush

brighthush is a trailblazer in the European automotive marketplace, redefining how dealers buy and sell used vehicles through a cutting‑edge online auction platform. With more than 18,000 vehicles listed each week and a network of over 20,000 active dealers, brighthush powers a 45 % year‑on‑year growth trajectory that is reshaping the industry. Our mission is simple: empower dealers to make smarter, faster, and more profitable buying decisions by providing a transparent, data‑driven, and user‑friendly auction experience.

At brighthush, we believe that the heart of our success lies in the relationships we build with our customers. Our commercial team is the bridge between the platform’s technology and the people who use it every day. If you thrive in a fast‑paced, high‑impact environment and love turning conversations into lasting partnerships, you’ll find a home here.

Why Join brighthush?

• Impactful Role – Your work will directly influence dealer satisfaction, platform adoption, and revenue growth.
• Dynamic Culture – A collaborative, international team that values autonomy, creativity, and continuous learning.
• Growth Opportunities – Clear career pathways from Customer Success to Key Account Management and beyond.
• Competitive Compensation – A balanced mix of fixed retainer and performance‑based variable pay.
• Remote Flexibility – Work from anywhere while staying connected to a global team.

Key Responsibilities

As a German‑speaking Customer Support & Sales Specialist, you will be the first point of contact for dealers across all communication channels. Your role blends customer care with inside sales, ensuring that every interaction is an opportunity to add value and drive growth.

• Handle inbound and outbound inquiries via email, WhatsApp, and phone, providing timely, accurate, and friendly support.
• Deliver presales assistance: explain platform mechanics, auction processes, fee structures, transport logistics, and documentation requirements to new customers.
• Actively drive bids and purchases by recommending relevant vehicles, following up on activity, and re‑engaging dormant accounts.
• Resolve issues swiftly, turning challenges into opportunities for repeat business and positive referrals.
• Identify high‑potential accounts, qualify them, and collaborate with the Key Account Management team to nurture growth.
• Maintain a clean, up‑to‑date CRM, ensuring every customer interaction is logged, actionable, and visible to the wider team.
• Participate in regular training sessions to stay current on product updates, industry trends, and best practices.
• Contribute to the continuous improvement of support processes, sharing insights that help refine the customer journey.

Essential Qualifications

• Proven experience in customer support, inside sales, or a customer‑facing commercial role.
• Strong service mindset coupled with a commercial instinct: you enjoy helping people and closing deals.
• Comfortable managing a high volume of conversations across multiple channels, switching seamlessly between support and sales.
• Curiosity and an eye for opportunity: you spot when an account is ready to grow.
• Highly organized, proactive, and able to work autonomously in a fast‑moving environment.
• Fluency in German and English is mandatory; knowledge of Russian, Romanian, or other Eastern European languages is a strong plus.

Preferred Qualifications

• Experience in the automotive or B2B sector, especially with online marketplaces or auction platforms.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and data‑driven decision making.
• Previous exposure to key account management or account‑based selling strategies.
• Knowledge of European automotive regulations and dealer procurement processes.

Core Skills & Competencies

• Communication Excellence – Clear, concise, and persuasive communication across email, chat, and phone.
• Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions.
• Sales Acumen – Strong understanding of sales funnels, conversion tactics, and upselling techniques.
• Data Literacy – Comfortable interpreting metrics, tracking KPIs, and using data to inform decisions.
• Adaptability – Thrive in a rapidly evolving marketplace and adjust strategies accordingly.
• Team Collaboration – Work closely with marketing, product, and operations to align on goals.
• Customer‑Centric Mindset – Prioritize the customer experience at every touchpoint.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As you grow in this role, you’ll have the chance to:

• Progress to a Key Account Manager or Senior Customer Success Lead, taking on larger portfolios and strategic initiatives.
• Lead cross‑functional projects that shape product features, pricing models, and customer onboarding flows.
• Attend industry conferences, webinars, and workshops to stay ahead of automotive and e‑commerce trends.
• Participate in a mentorship program, pairing you with senior leaders who can guide your professional journey.
• Access a curated library of learning resources, including courses on sales psychology, data analytics, and customer experience design.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and high performance. Our culture is built on:

• Autonomy – You own your work, set your own schedule, and deliver results that matter.
• Collaboration – Regular virtual huddles, brainstorming sessions, and cross‑team initiatives keep us connected.
• Innovation – We encourage experimentation and reward creative problem‑solving.
• Diversity & Inclusion – A global team that brings diverse perspectives and experiences.
• Recognition – Celebrating wins, both big and small, through shout‑outs, spot bonuses, and annual team‑building events.

Compensation & Benefits

While the exact figures may vary based on experience and performance, the compensation package typically includes:

• A competitive fixed retainer that provides financial stability.
• Performance‑based variable pay tied to key metrics such as new account acquisition, bid volume, and customer satisfaction scores.
• Access to a comprehensive benefits package, including health insurance, wellness programs, and a generous paid time off policy.
• Annual virtual team‑building events and occasional in‑person retreats for team bonding.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

If you are passionate about helping customers succeed, enjoy the thrill of closing deals, and have an eye for spotting growth opportunities, we want to hear from you. Join brighthush and become part of a team that is redefining the automotive marketplace.

Ready to take the next step? Click the link below to submit your application and start your journey with brighthush.