Delivery Manager - Customer Experience (UC, Contact Center, Endpoint Mgmt, AI)

For our client, we are seeking a Delivery Manager - Customer Experience (UC, Contact Center, Endpoint Mgmt, AI) to join the team of a leader in the Information Technology space. This role is responsible for leading service delivery operations for customer experience solutions across a defined region, with a strong focus on execution, client satisfaction, and financial performance. The position partners closely with sales, services, account management, and technology partners to ensure successful delivery of complex technical engagements. It also plays a key leadership role in coaching the team, resolving escalations, and aligning delivery practices to client needs and business goals. Location: Remote Compensation: $121,450 – $170,010 annually

Responsibilities

Lead operational oversight for professional services delivery in the assigned region Collaborate with cross-functional teams to meet delivery and organizational goals Build relationships with technology partners and account managers to drive service success Maximize financial performance through collaboration with sales and services teams Manage team performance through coaching and training aligned with client demands Ensure adherence to best practices in service delivery across solutions and geographies Act as an escalation point for team performance and client satisfaction issues Participate in client engagements, including sales calls and strategic planning

Qualifications

Bachelor's degree required 7 years of experience in large-scale technical solutions or 11 years of relevant work experience, including 1+ year in a managerial role Excellent communication skills with a focus on presenting technology recommendations from a business perspective Proven ability to build relationships across various levels and functions Strong problem-solving skills for client and project challenges Ability to thrive in dynamic environments with change and ambiguity Experience in developing long-range project plans for complex initiatives Familiarity with Cisco, Microsoft CX products, Citrix, Zoom, RingCentral, and Dialpad

Benefits

Comprehensive benefits package including health, dental, and vision insurance 401(k) plan with company match Generous paid time off and holiday schedule Professional development opportunities and training programs Flexible work arrangements and remote work options Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.