Director of Operations
Description Director of Operations -- Max Roofing | Phoenix Valley, AZ | $90 to 102K + Performance Bonus - Max Roofing serves the entire Phoenix metro; custom homes, repairs, and full replacements, with a deep base of repeat and referral clients. - Our mission is to be the BEST.ROOFER.EVER. The best, not the biggest, and we're growing fast, with real focus on building out the retail side. - What makes us different is how we operate: our back office runs on a proprietary AI agent platform that handles lead intake, customer experience, project coordination, and accounting automatically. - Our human team oversees the machine. We're profitable, growing fast, and built to scale. - We're hiring a COO to run the operating machine so our founder can focus on growing it. The Role - You own six areas: AI agent oversight, sales operations, production and fulfillment, financial performance, marketing and lead flow, and people. - You report directly to the owner with real decision-making authority. - A field superintendent, project coordinator, and controller report to you, as do four AI agents running 24/7. - Your mandate: sustain and grow the current run rate while protecting the margins that got us here, and build out the retail sales process. First 90 Days - Days 1-30: Learn the full pipeline, audit every AI agent, and deliver a written 90-day priority plan. - Days 31-60: Close the open infrastructure items, stand up funnel reporting, take ownership of Meta ad performance. - Day 90: You own all six areas. Requirements - Who You Are - You've run operations in a lean business; not a department inside a big company, but the actual machine of a small one - You've managed a team and made hard calls when someone wasn't performing - You've owned or rebuilt a sales process - You can read a P&L and protect a margin without being the bookkeeper - You're comfortable with technology and think in systems - You work well with a fast-moving, direct founder; you bring decisions, not menus, escalate sparingly, and figure things out before asking - Work Model - This is a remote role, we don't run a central office, but you must live in the Phoenix Valley and be available in person for job sites and to meet with the team. - Local presence is required and non-negotiable. Benefits - Compensation: $90,000 to $102,000 base, W-2, plus a 0.5 % performance bonus tied to gross margin - This is not a corporate job. It's a lean, high-autonomy operator role with a direct line to the owner and a business that's already working. - If that sounds like exactly what you've been looking for, apply here.