Dynamic Retail Customer Experience Coordinator – Front‐Line Leadership, Store Operations, Guest Engagement, and Loyalty Program Specialist at brighthush

About brighthush

brighthush stands at the forefront of the off‑price retail revolution, redefining how shoppers discover style, home décor, and everyday essentials. With a vibrant portfolio that spans multiple brands and a global footprint of over 4,000 stores, brighthush serves millions of guests each year. Our mission is simple yet powerful: deliver high‑quality merchandise at unbeatable prices while creating memorable, customer‑centric experiences that keep guests coming back. Diversity, collaboration, and a relentless focus on delighting every visitor are the cornerstones of our culture.

Why Join brighthush?

• Be part of a Fortune 100 organization that champions innovation, employee growth, and community impact.
• Work in a fast‑paced, dynamic environment where your ideas shape the future of retail.
• Enjoy a comprehensive benefits package, competitive pay, and a culture that rewards performance and initiative.
• Benefit from continuous learning opportunities, mentorship programs, and clear career pathways that accelerate your professional journey.

Position Overview

As a Retail Customer Experience Coordinator at brighthush, you will be the heartbeat of our front‑line operations. You will lead a team of Associates, ensuring every guest interaction is warm, efficient, and memorable. Your leadership will drive sales, promote loyalty programs, and uphold the highest standards of store presentation, safety, and compliance. This role is ideal for a motivated, customer‑obsessed professional who thrives in a collaborative, high‑energy environment.

Key Responsibilities

• Lead by Example: Greet customers with a genuine smile, engage in meaningful conversations, and model exceptional service standards.
• Team Management: Supervise and coach front‑end Associates, assign registers, coordinate breaks, and ensure coverage during peak periods.
• Store Presentation: Maintain a clean, organized, and visually appealing environment that reflects brighthush’s brand standards.
• Loyalty & Credit Promotion: Drive enrollment and usage of the store’s loyalty and credit programs, turning every transaction into a brand‑building opportunity.
• Customer Issue Resolution: Address concerns promptly and professionally, turning challenges into opportunities for loyalty and repeat business.
• Collaboration with Management: Align daily priorities, set performance goals, and track progress with store leadership.
• Compliance & Safety: Ensure adherence to labor laws, company policies, and safety procedures at all times.
• Loss Prevention: Participate in shrink reduction initiatives and support loss prevention strategies.
• Feedback & Recognition: Provide constructive feedback, recognize achievements, and foster a culture of continuous improvement.
• Training & Development: Assist in onboarding new Associates, teaching front‑end operations, customer service best practices, and brand values.
• Special Projects: Support seasonal promotions, community outreach events, and other initiatives as needed.

Essential Qualifications

• Retail Experience: Minimum of 1 year in retail, with at least 6 months in a supervisory or leadership role.
• Merchandising Knowledge: Strong understanding of visual display standards and merchandising techniques.
• Communication & Organization: Excellent verbal and written communication skills, with a keen eye for detail.
• Multitasking & Adaptability: Ability to juggle multiple priorities, adapt to changing circumstances, and remain calm under pressure.
• Team Player: Collaborative mindset, working effectively with peers and supervisors.
• Technical Proficiency: Proficiency in POS systems and basic data entry.
• Availability: Flexibility to work evenings, weekends, and holidays as required.

Preferred Qualifications

• Experience promoting and enrolling customers in loyalty programs.
• Knowledge of safety and loss prevention protocols.
• Prior experience in a fast‑moving retail environment.
• Strong analytical skills for tracking sales metrics and customer feedback.

Skills & Competencies

• Customer‑Centric Mindset: Always put the guest first and anticipate their needs.
• Leadership: Inspire, motivate, and develop a high‑performing team.
• Problem‑Solving: Quickly identify issues and implement effective solutions.
• Adaptability: Thrive in a dynamic, ever‑changing retail landscape.
• Attention to Detail: Maintain store standards and compliance at all times.
• Time Management: Balance multiple tasks while meeting deadlines.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Retail Customer Experience Coordinator, you will have access to:

• Leadership development programs that prepare you for store management roles.
• Cross‑functional training in merchandising, inventory management, and loss prevention.
• Mentorship from senior leaders who share their expertise and career insights.
• Regular performance reviews that identify growth areas and reward achievements.
• Opportunities to lead special projects, seasonal campaigns, and community initiatives.

Work Environment & Company Culture

brighthush fosters an inclusive, collaborative, and energetic work environment. We celebrate diversity, encourage open communication, and reward innovation. Our employees enjoy:

• Team‑building activities and social events that strengthen camaraderie.
• Recognition programs that highlight outstanding performance.
• Flexible scheduling options to support work‑life balance.
• A supportive management team that values employee feedback and ideas.

Compensation & Benefits

While specific compensation varies by location and experience, the starting pay range for this role is $14.00 to $14.50 per hour. In addition to competitive wages, brighthush offers a comprehensive benefits package that may include:

• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and parental leave.
• Employee discounts on merchandise.
• Professional development and tuition reimbursement.
• Wellness programs, including employee assistance and smoking cessation support.
• Life and disability insurance options.
• Auto and home insurance discounts.
• Scholarship and adoption assistance programs.

How to Apply

If you are passionate about delivering world‑class customer service, thrive in a fast‑paced environment, and are ready to lead a team to success, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply to this job

brighthush is an Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds, identities, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or any other protected status.