Experienced CPC Processor I – Customer Support Specialist for Opportunicore’s Hybrid Call Center Operations

About Opportunicore

At opportunicore, we are redefining the way health data moves across the industry. Our mission is to empower healthcare organizations, payers, and researchers with secure, seamless access to the information they need to make life‑saving decisions. With a network that spans thousands of hospitals, clinics, and real‑world data partners, we are at the forefront of a data‑driven revolution that is improving patient outcomes worldwide.

Our culture is built on collaboration, curiosity, and a relentless commitment to innovation. We invest heavily in our people, offering continuous learning opportunities, mentorship, and a clear path for career advancement. Whether you’re a seasoned professional or just starting your journey, opportunicore provides the tools, support, and environment you need to thrive.

Why Join Opportunicore?

When you become part of the opportunicore family, you’ll experience:

• Hybrid Work Flexibility – Work from home or our state‑of‑the‑art remote office, with a schedule that balances productivity and personal life.
• Comprehensive Training – A structured onboarding program, live shadowing with a seasoned mentor, and ongoing skill development.
• Competitive Compensation – A reliable salary that reflects your expertise, paired with performance‑based incentives.
• Robust Benefits – Full coverage for health, vision, and dental, a 401(k) plan with company match, generous paid time off, and tuition assistance.
• Career Growth – Clear advancement tracks, cross‑functional projects, and the chance to lead initiatives as the company scales.
• Inclusive Environment – A workplace that celebrates diversity, equity, and belonging, ensuring every voice is heard.

Position Overview

We are looking for a dedicated CPC Processor I – Customer Support Specialist to join our high‑volume call center team. In this role, you will be the frontline guardian of our release‑of‑information (ROI) processes, ensuring that medical record requests are handled accurately, efficiently, and with the utmost professionalism.

Key responsibilities include:

Core Responsibilities

• Answer and manage inbound calls from patients, insurance carriers, attorneys, and internal stakeholders regarding medical record requests.
• Document every interaction in our multi‑platform system using dual monitors for optimal workflow.
• Resolve inquiries via phone, email, or written correspondence, ensuring timely and accurate responses.
• Maintain strict confidentiality in line with HIPAA regulations and company policies.
• Adhere to all departmental procedures, quality assurance metrics, and productivity targets.
• Collaborate with cross‑functional teams to troubleshoot and resolve complex ROI issues.
• Participate in mandatory training sessions, in‑service meetings, and continuous improvement initiatives.
• Report attendance, incidents, and any operational challenges to management promptly.

Essential Qualifications

• High school diploma or equivalent from an accredited institution.
• Professional, friendly communication style with strong customer‑service orientation.
• Experience with multi‑line phone systems and intermediate to advanced proficiency in Microsoft Office (Word, Excel).
• Prior exposure to data entry, medical records, insurance claims processing, or document proofreading is highly desirable.
• Exceptional organizational skills and meticulous attention to detail.
• Successful completion of an introductory HIPAA exam and a 90‑day ROI certification course (score ≥ 85%).
• Ability to maintain a high‑volume production environment while delivering quality service.
• Reliable high‑speed internet connection and a distraction‑free home office setup.
• Full COVID‑19 vaccination (or a valid exemption) in compliance with state regulations.

Preferred Qualifications

• Experience in a call center or customer support role within the healthcare sector.
• Knowledge of electronic health record (EHR) systems and data security best practices.
• Fluency in additional languages to serve a diverse patient population.
• Previous exposure to compliance audits or quality assurance processes.

Skills & Competencies

• Strong verbal and written communication skills.
• Proficiency in multitasking and time management.
• Analytical thinking and problem‑solving aptitude.
• Adaptability to evolving processes and technology updates.
• Team‑player mindset with a proactive approach to collaboration.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At opportunicore, your growth is our priority. As you master the CPC Processor I role, you’ll have the chance to:

• Advance to senior ROI specialist or team lead positions.
• Transition into data analytics, compliance, or project management tracks.
• Lead cross‑departmental initiatives that shape our ROI strategy.
• Earn certifications in HIPAA, data privacy, or healthcare informatics.
• Participate in leadership development programs and mentorship circles.

Work Environment & Culture

Our hybrid model blends the flexibility of remote work with the camaraderie of a shared office space. You’ll enjoy:

• Modern, ergonomic workstations equipped with dual monitors and virtual phone systems.
• Regular virtual coffee chats and team‑building activities.
• A supportive manager who values open communication and feedback.
• A culture that celebrates innovation, accountability, and a growth mindset.

Compensation & Benefits

While specific salary ranges vary by location and experience, opportunicore offers:

• Competitive base salary with performance‑based bonuses.
• Full health, vision, and dental coverage.
• 401(k) plan with company match.
• Paid time off (vacation, sick leave, personal days).
• Tuition assistance for relevant courses and certifications.
• Employee wellness programs and mental health resources.
• Annual company retreats and team‑offsite events.

How to Apply

Ready to make a tangible impact in healthcare data? Submit your application today and join a team that values your potential, curiosity, and dedication. Even if you don’t meet every requirement, we’re eager to hear from candidates who bring a positive attitude and a willingness to learn.

Click the link below to apply now

Apply to the CPC Processor I – Customer Support Specialist Position at Opportunicore

We Celebrate Diversity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. opportunicore is an equal opportunity employer.