Experienced Customer Service Specialist – Member Support & Digital Personal Finance Solutions

Join brighthush as a Customer Service Specialist

At brighthush, we’re on a mission to transform everyday financial journeys. By blending cutting‑edge technology with a human‑centric approach, we empower members to move from surviving to thriving. As a vital member of our Member Services team, you’ll be the friendly voice and guiding hand that helps people navigate their financial lives with confidence and care.

Why brighthush?

brighthush is a leading digital personal finance company that partners with millions of members across the United States. Our solutions—personal loans, home equity options, debt consolidation, and a suite of financial tools—are powered by proprietary data and analytics. We’re proud of our culture of empathy, innovation, and inclusion, and we’re growing fast with new remote opportunities every day.

Key Responsibilities

Member‑Centric Support

• Serve as the first point of contact for members via phone, email, and chat, delivering a consistently warm and professional experience.
• Guide members through onboarding, new account setup, and ongoing account management, ensuring a seamless digital experience.
• Listen actively to member concerns, providing empathy, tailored solutions, and coaching to help them achieve their financial goals.
• Document all interactions accurately in our CRM, maintaining high data integrity and compliance with privacy standards.

Team Collaboration & Knowledge Sharing

• Partner with teammates to share best practices, troubleshoot challenges, and continuously improve service quality.
• Participate in regular training sessions and knowledge‑sharing workshops to stay current on product updates and industry trends.
• Contribute to the creation of internal resources, such as FAQs and troubleshooting guides, to empower the entire team.

Performance & Growth

• Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and member satisfaction scores.
• Leverage data insights to identify opportunities for process improvement and member engagement.
• Progress through a clear career ladder that includes roles such as Senior Customer Service Specialist, Team Lead, and Member Success Manager.

Essential Qualifications

• Minimum of 1 year of customer service experience in a call center, retail, or similar high‑volume environment.
• High school diploma or equivalent; additional coursework in finance, business, or communications is a plus.
• Availability for an 8‑hour shift between 6 am and 8 pm, with flexibility to work Monday‑Friday schedules or 4 × 10 shifts that include weekends (additional weekend incentives available).
• Strong verbal and written communication skills, with a clear, friendly tone.
• Proven ability to handle a high volume of inbound calls while maintaining accuracy and composure.
• People‑focused mindset and a genuine desire to help others succeed.

Preferred Qualifications

• Experience in the financial services or fintech industry.
• Knowledge of loan products, credit, or budgeting tools.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Previous exposure to remote work or distributed teams.
• Multilingual abilities to serve a diverse member base.

Skills & Competencies

• Empathy & Active Listening: Ability to understand member emotions and respond with genuine care.
• Problem‑Solving: Quickly diagnose issues and propose effective solutions.
• Adaptability: Thrive in a fast‑changing environment with evolving products and policies.
• Team Collaboration: Work seamlessly with cross‑functional teams to deliver a unified member experience.
• Attention to Detail: Maintain accurate records and follow compliance guidelines.
• Time Management: Balance multiple tasks while meeting performance targets.

Career Growth & Development

At brighthush, we believe in investing in our people. From day one, you’ll receive comprehensive onboarding, ongoing training, and mentorship programs designed to accelerate your career. Our structured career ladder offers clear pathways to higher‑level positions, such as Senior Specialist, Team Lead, and Member Success Manager. We also provide access to industry certifications, leadership workshops, and cross‑functional project opportunities.

Work Environment & Culture

Our work model is 100% remote, giving you the flexibility to work from anywhere. If you’re local to the Tempe/Phoenix area, you’re welcome to join us in our beautiful Tempe office on a hybrid schedule—optional, but we love the chance to connect in person. We host monthly hybrid weeks featuring fun events, a free lunch day, and team‑building activities.

brighthush is committed to fostering a culture of belonging, diversity, and inclusion. We support six employee resource groups, provide a safe space for connection, and celebrate the unique perspectives each team member brings. Our values of empathy, integrity, and continuous improvement guide everything we do.

Compensation & Benefits

Base Pay: $16.00 per hour, with opportunities for overtime and weekend incentives.

Benefits Package

• 401(k) plan with employer match to help you build long‑term wealth.
• Comprehensive medical, dental, and vision coverage with HSA and FSA options.
• Competitive vacation, sick leave, and dedicated volunteer days to support work‑life balance.
• Access to wellness resources, including an Employee Assistance Program, Talkspace, and fitness discounts.
• Up to $5,250 in education reimbursement for eligible courses and certifications.
• Pet care discounts for your furry family members.
• Financial support during hardship through our Care Fund.

We also offer a range of perks such as flexible scheduling, remote work tools, and a supportive manager who champions your growth.

How to Apply

Ready to make a real difference in people’s financial lives? Click the link below to submit your application and join the brighthush family. We’re excited to meet passionate, customer‑centric professionals who are eager to grow and thrive with us.