Experienced eCommerce Virtual Assistant – Remote, Permanent, Morning Shift, Work‑From‑Home Specialist for Global Clients at brighthush
About brighthush
brighthush is a leading remote‑based outsourcing powerhouse that has rapidly scaled to become one of the fastest growing eCommerce support firms in the Philippines. With a portfolio of over 20 active clients and a proven track record of empowering more than 40 mothers to secure stable, full‑time work-from‑home roles, brighthush is redefining what it means to thrive in the digital economy. Our mission is simple: to deliver world‑class virtual assistance services while fostering a culture of flexibility, growth, and community for our team members.
Position Overview
We are seeking a seasoned eCommerce Virtual Assistant to join our dynamic remote team. This is a permanent position that offers a morning shift schedule (with optional night shift for those who prefer a GY shift), allowing you to balance professional responsibilities with personal life. As a key member of our global client support squad, you will manage critical eCommerce operations, ensuring seamless order processing, client communication, and calendar coordination for international merchants across diverse industries.
Key Responsibilities
- Handle end‑to‑end order management and processing for multiple eCommerce platforms (Shopify, WooCommerce, Magento, etc.).
- Maintain and update product listings, inventory levels, and pricing across all sales channels.
- Provide proactive customer support via email, live chat, and phone, resolving inquiries with a high degree of professionalism and empathy.
- Coordinate calendar management for client meetings, product launches, and promotional events.
- Utilize CRM systems (HubSpot, Zoho, Salesforce, etc.) to track leads, sales pipelines, and client interactions.
- Collaborate with cross‑functional teams (marketing, logistics, finance) to ensure alignment on campaign execution and order fulfillment.
- Generate and analyze performance reports (sales metrics, customer satisfaction scores, etc.) and present actionable insights to clients.
- Stay updated on industry trends, platform updates, and best practices to continuously improve operational efficiency.