Federal Program Operations Manager
Harkcon, Inc. is a service-disabled veteran-owned small business that helps federal organizations improve workforce performance, strengthen programs, modernize processes, and manage complex mission-support activities. We value sound judgment, clear communication, accountability, and practical solutions that help customers accomplish their missions. We are seeking a P rogram Operations Manager to coordinate planning, reporting, communications, workflow, and organizational support for a federal mission-support office. This role requires an organized manager who can connect day-to-day execution with leadership priorities and keep multiple projects, data calls, decisions, and stakeholders moving. Location : This position is primarily at federal customer facilities in Norfolk, Virginia, and Washington, DC. Remote work or telework is subject to government approval and is not guaranteed. This position is contingent upon award of a contract to Harkcon***
Key Responsibilities
Manage an integrated portfolio of operational, workforce, training, policy, and organizational-support activities. Develop work plans, schedules, action trackers, risk logs, decision records, performance measures, and recurring management reports. Coordinate leadership data calls, taskings, briefings, correspondence, meeting support, and follow-up actions. Facilitate planning sessions, working groups, after-action reviews, and process-improvement workshops. Analyze organizational processes, workload, roles, handoffs, and information flows; recommend changes that improve accountability and timeliness. Prepare executive summaries, decision papers, presentations, status reports, dashboards, and stakeholder communications. Maintain shared workspaces, document repositories, calendars, templates, and version-controlled program records. Coordinate with financial, acquisition, training, human-capital, information-technology, and operational stakeholders. Monitor deliverable quality and ensure products are complete, accurate, timely, and appropriate for the intended audience. Support division leadership and education-program managers with planning, coordination, analysis, and administrative requirements. Prepare and edit weekly division reports and maintain oversight of assigned projects, milestones, and actions. Coordinate support to project managers and senior analysts across education and professional-development initiatives. Support programs involving tuition assistance, credentialing, advanced education, apprenticeships, and civilian career development.
Required Qualifications
Four-year degree from an accredited college or university. Preferred fields include Business, Education, Public Administration, or a related discipline. At least three years of experience in project management, project support, analysis, or administrative functions related to education or training programs. Demonstrated experience in data analysis, report development, task tracking, and collaborative work within a team or interagency environment. Experience supporting senior leaders through planning, reporting, task management, meeting facilitation, and decision support. Demonstrated ability to organize concurrent assignments, establish priorities, and follow actions through completion. Strong writing, editing, briefing, facilitation, and stakeholder-management skills. Proficiency with Microsoft Office, Teams, SharePoint, Excel, and PowerPoint. Ability to work effectively with geographically dispersed teams and changing priorities. Ability to meet federal background-investigation, credentialing, and system-access requirements and remain eligible to obtain a Secret security clearance. An active clearance is not currently required.
Preferred Qualifications
Experience supporting a federal, military, public-safety, transportation, or maritime organization. Project Management Professional, Certified Associate in Project Management, Lean Six Sigma, or similar certification. Experience with business-process improvement, organizational assessment, change management, strategic communications, or performance measurement. Experience developing dashboards or management reports using Excel, Power BI, or similar tools. Familiarity with federal acquisition, budget, workforce, or training environments.
Work Environment
This is a full-time position which may support a distributed team through a combination of remote work and activities at federal customer locations. The employee must be able to participate in virtual and in-person meetings, work during normal customer business hours, travel periodically, and use customer-approved collaboration and information systems. Specific location, travel, and access requirements will be confirmed before placement. Equal Opportunity Employer Harkcon is an equal opportunity employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.