Health Information Specialist - Medical Records

Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice. We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way. To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive. While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. About the role: As a Health Information Specialist - Medical Records, for Accompany Health (AH) you will be responsible for the following. Your output directly supports clinician care delivery and feeds the Quality team's HEDIS validation work — complete, correctly routed records are the foundation everything else depends on. This includes sending external Medical Record Requests, obtaining and categorizing the records when they return, and identifying patterns in retrieval failures or routing errors to continuously improve team workflow. Responsibilities will include: Review medical records housed in electronic repositories, including Athena Health (CommonWell/CareQuality) and external Electronic Medical Record (EMR) systems, to locate and fulfill medical record requests Retrieve, analyze, and upload identified records and supporting documentation to the appropriate locations within the patient's Accompany Health Athena Health medical record Organize and categorize key clinical documents into the appropriate chart note sections to support efficient clinician review and patient care Notify Advanced Practice Clinicians (APCs) when requested documentation has been obtained and is available for review Conduct outreach to healthcare facilities to verify record availability and obtain expected turnaround times when records cannot be located through electronic data mining Identify, reconcile, and manually assign unlinked documentation to the appropriate patient record and market Process and fulfill outbound medical record requests in accordance with organizational policies and regulatory requirements Maintain accuracy, confidentiality, and compliance with all HIPAA and organizational standards related to medical record management Contribute to process improvement initiatives by analyzing queue trends and proposing solutions that improve retrieval accuracy, routing efficiency, and clinician turnaround time What makes you a fit for the team: You take satisfaction in a clean queue — you know that an accurately routed record is a clinician who has what they need You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times You are willing to go the extra mile no matter what You are passionate about our mission to improve the lives and healthcare outcomes of marginalized communities Desired skills and experience: Required 2-3+ years of relevant work experience in healthcare industry with experience in health information management and/or direct medical record review and oversight Comfort with multiple technology platforms, including but not limited to a variety of EMRs Experience in medical record recognition Ability to manage a high-volume retrieval queue with accuracy — misfiled or missing records have downstream clinical consequences. Medical Record Certification (i.e. RHIT, RHIA, AHIMA), or equivalent required or actively in progress. Preferred Experience with Athena Health Experience with GSuite and Google applications Salary ranges are based on role, level, and location, and reflect the minimum to maximum target for new hire pay in each position. Depending on the role, you may also be eligible for bonus, equity, and benefits. Where you fall within the range depends on factors such as your location, skills, experience, and relevant education or training. Our talent team is happy to share more details on the specific range for your location during the hiring process. Pay Transparency $23—$23 USD